Modeling services

As a service designer, you can create service models by using the BMC Helix AIOps. You can create service models by using the following options:

Related topics

Service modeling and blueprints

Start anywhere application modeling Open link

Monitoring services

Monitoring key performance indicators and entities

To create a service model

Perform the following instructions to create a service model:

  1. Click Entities.
  2. Click the action menu and click Create Service.
    The Create New Service page is displayed.
  3. Click to define the following service details:
    1. Specify the service name.
    2. Click Add Dynamic content to add dynamic service components such as Blueprints to the service.
      For more information, see Modeling service blueprints.
    3. Click Add Static content to add static service components such as configuration items (CIs) to the service. 
    4. (Optional) View content 
    5. Save and close.
  4. (Optional) Click Add Service to add additional services as part of the service model and repeat steps from 3 a to 3 e.
  5. (Optional) Repeat step 4.
  6. Save and close.

To add dynamic content to a service model

Perform the following instructions to add service blueprints to a service model:

Can I use the same blueprint multiple times?

- The same blueprint cannot be used more than once in a service model.

- You can use the same blueprint in different service models.

- You can use a combination of blueprints in same and different service models.

  1. Click Add Dynamic content.
    The Add Dynamic content page is displayed. 
  2. Select a Blueprint from the list.
  3. Select one or more Namespaces, Key for Namespaces, Host, or any other custom-configuration.
    For more information on using Regex to search, see Logical and arithmetic expressions. Open link
  4. Add the configuration and save.

To add static content to a service model

Perform the following instructions to add CIs to a service model:

  1. Click Add Static content.
    The Add Static content page is displayed. 
  2. Click Add CIs to Service to add CIs from the list.
  3. (Optional) Click Add (incl. related) if you want to include all the related objects with the selected CIs or Click Add to add only the selected CIs without related objects.
  4. Close to view the service model.
  5. (Optional) Change the display to Organic or Hierarchic view.
  6. Save the changes.

To view the service details

Perform the following instructions to view the details of a specific service model:

  1. Click Entities.
  2. In the search field, type the name of the service you want to view and click search.
    The service is displayed as a tile.
  3. Click the tile to view the service details.
    For more information, see Monitoring services.

To edit a service model

Perform the following instructions from the Entities page to edit a service model:

Note

You can only edit the services created using BMC Helix AIOps. Service created in BMC Helix Discovery cannot be edited using this procedure.

  1. Search and select a service you want to edit.
    The service details are displayed.
  2. Click the action menu and click Edit Service.
    The Edit Service page is displayed.
  3. Click to define the following service details:
    1. Specify the service name.
    2. Click Add Dynamic content to add more components or to modify the specific dynamic service components such as Blueprints to the service. 
    3. Click Add Static content to add or Edit Static content to modify the static service components such as configuration items (CIs) to the service. 
    4. (Optional) View content 
    5. Save and close.
  4. (Optional) Repeat steps from 4 a to 4 e for additional services in the model.
  5. (Optional) To add more services to the model, click Add Service and repeat steps from 4 a to 4e.
  6. Save and close.

To edit dynamic content of a service model

Perform the following instructions from the Edit Service page:

  1. Click to edit.
    The Define Service page is displayed.
  2. From the Dynamic composition section, click for a listed dynamic content entry.
    The Edit Content page is displayed. 
  3. Select a Blueprint from the list.
  4. Select one or more Namespaces, Key for Namespaces, Host, or any other custom-configuration.
    For more information on using Regex to search, see Logical and arithmetic expressions. Open link
  5. Add the configuration and save.
  6. (Optional) Repeat steps from 1 to 5 for additional parent or child services in the model.

To edit static content of a service model

Perform the following instructions from the Edit Service page:

  1. Click to edit.
    The Define Service page is displayed.
  2. From the Static composition section, click Edit Static content.
  3. The Edit Static content page is displayed. 
  4. Click Add CIs to Service to add CIs from the list.
  5. (Optional) Click Add (incl. related) if you want to include all the related objects with the selected CIs or Click Add to add only the selected CIs without related objects.
  6. Close to view the service model.
  7. (Optional) Change the display to Organic or Hierarchic view.
  8. Save the changes.
  9. (Optional) Repeat steps from 1 to 7 for additional parent or child services in the model.

To delete a service model

Perform the following instructions from the Entitles page:

Note

You can only delete the services created using BMC Helix AIOps. Service created in BMC Helix Discovery cannot be deleted using this procedure.


  1. Search and select a service you want to delete.
    The service details are displayed.
  2. Click the action menu  and click Delete Service
  3. Click Proceed to delete.

To delete dynamic content to a service model

Perform the following instructions from the Edit Service page:

  1. Click to edit.
    The Define Service page is displayed.
  2. From the Dynamic composition section, click .
    The dynamic content is deleted.

To delete CIs from a static content of a service model

Perform the following instructions from the Edit Service page:

  1. Click to edit.
    The Define Service page is displayed.
  2. From the Dynamic composition section, click Edit Static content.
    The Edit Static content page is displayed. 
  3. Select a CIs from the hierarchy, right-click, and select Delete.
  4. Repeat steps 2 and 3 for deleting additional CIs.
  5. Save the changes.
  6. (Optional) Repeat steps from 1 to 5 for additional parent or child services in the model.

To add a child or parent service to a service model

Perform the following instructions from the Entitles page:

Note

You can only edit the services created using BMC Helix AIOps. Service created in BMC Helix Discovery cannot be edited using this procedure.

  1. Search and select a service you want to edit. 
    The service details are displayed.
  2. Click the action menu and click Edit Service.
    The Edit Service page is displayed.
  3. On the Edit Service page, you can view the service service model.
    For more information, see Service modeling and blueprints.
  4. Hover over on top of a service you want to add child or parent services, right-click, and select Add Child Service or Add Parent Service.
    The services are added either as a child or parent service.
  5. (Optional) Repeat steps 3 and 4 as many times required for each service in the model.

To view a child or parent service of a service model

Perform the following instructions from the Entitles page:

Note

You can only edit the services created using BMC Helix AIOps. Service created in BMC Helix Discovery cannot be edited using this procedure.

  1. Search and select a service you want to edit. 
    The service details are displayed.
  2. Click the action menu and click Edit Service.
    The Edit Service page is displayed.
  3. Click to edit.
    The Define Service page is displayed.
  4. From the Dependencies section , you can view the number of parent and child services for the selected service.
  5. Click on the icons to view the details.
    The All Parent and Child Services view is displayed with the name and CI kinds for each parent and child services.

To delete an element from the hierarchy of a service model

Perform the following instructions from the Entitles page:

Note

You can only edit the services created using BMC Helix AIOps. Service created in BMC Helix Discovery cannot be edited using this procedure.

  1. Search and select a service you want to edit. 
    The service details are displayed.
  2. Click the action menu  and click Edit Service.
    The Edit Service page is displayed.
  3. Hover over on top of a service for which you want to remove child or parent services, right-click, and select Remove element from hierarchy.
    The selected element is deleted.
  4. Save the changes.
  5. (Optional) Repeat steps 3 and 4 as many times required for each parent service in the model.
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