BMC

BMC Helix AIOps 22.1

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BMC Helix AIOps is a multi-layered technology platform that leverages big data to automate and enhance IT operations through analytics, artificial intelligence (AI), and machine learning (ML). It uses predictive capabilities to proactively improve the performance and availability of IT services across multicloud and hybrid environments. BMC Helix AIOps uses monitoring, advanced anomaly detection, AI/ML-based event management and root cause isolation, open integrations, and intelligent automation to reduce the mean time to resolve (MTTR) issues and maximize service performance and availability.

Release notes and notices
updated 08 Mar

Learn what’s new or changed for BMC Helix AIOps, including new features, urgent issues, and documentation updates.

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DateTitleSummary
March 04, 202222.1 enhancements and patches

Updates available in this release:

  • Integrate with AppDynamics out of the box by using BMC Helix Intelligent Integrations
  • Collect metrics from the following third-party solutions by using BMC Helix Intelligent Integrations:
    • Aternity
    • Dynatrace
    • Microsoft SCOM
    • New Relic
    • SolarWinds NPM
Feb 07, 202222.1 enhancements and patches

Updates available in this release:

  • Model service blueprints
  • Model services
  • Create incidents in BMC Helix IT Service Management for Situations 
  • Integrate with the following third-party solutions out of the box by using BMC Helix Intelligent Integrations:
    • Aternity
    • Dynatrace
    • Microsoft SCOM
    • New Relic
    • SolarWinds NPM
  • Use BMC Helix Developer Tools to do the following:

    • Build custom integrations for the third-party solutions for which out-of-the-box integrations are not available
    • Collect logs from files

Related release notes

The following links provide updates about the integrated BMC Helix AIOps products:

  • BMC Helix Operations Management release notes
  • BMC Helix Portal release notes
  • BMC TrueSight Operations Management release notes
  • BMC Helix IT Service Management release notes
  • BMC Helix Discovery release notes
  • BMC Helix Intelligent Automation release notes and notices

Onboarding and implementing

 

Set up users and assign permissions, configure third-party integrations, and start monitoring key performance indicators, services, and situations.

Monitoring key performance indicators and entities

 

Get a consolidated health summary of key performance indicators and entities.

Monitoring service health and performing causal analysis

 

Monitor services to assess the service health and perform root cause isolation of impacted services. 

Monitoring and investigating situations

 

Monitor and investigate ML-based situations for analysis and remediation.

Administering

 

Understand roles and permissions, enable AIOps features and notifications, model service blueprints and model services. 

Remediating events for services and situations

 

Run automation actions to remediate open events for services and situations.

Integrating

 

Integrate with BMC and third-party solutions to ingest events, metrics, CIs, and topology data.

Troubleshooting

 

Resolve common issues or errors, review logs, or contact Support. 


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