BMC Helix AIOps is a multi-layered technology platform that leverages big data to automate and enhance IT operations through analytics, artificial intelligence (AI), and machine learning (ML). It uses predictive capabilities to proactively improve the performance and availability of IT services across multicloud and hybrid environments. BMC Helix AIOps uses monitoring, advanced anomaly detection, AI/ML-based event management and root cause isolation, open integrations, and intelligent automation to reduce the mean time to resolve (MTTR) issues and maximize service performance and availability.

Release notes and notices
updated 08 Mar

Learn what’s new or changed for BMC Helix AIOps, including new features, urgent issues, and documentation updates.

Tips

  • To stay informed of changes to this space, place a watch on this page.
  • Ready-made PDFs are available on the PDFs and Videos page. You can also create a custom PDF.

    The BMC Documentation portal gives you the ability to generate PDF and Microsoft Word documents of single pages, and to create PDF exports of multiple pages in a space.  

    Creating PDF and Word exports

    You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.

    To export to PDF or Word

    1. From the Tools menu in the upper-right, select a format:
      • Export to Word to export the current page to Word format
      • Export to PDF to export the current page or a set of pages to PDF
    2. If exporting to PDF, select what you want to export:
      • Only this page to export the current page
      • This page and its children to export a set of pages
      For example, selecting This page and its children from the home page exports the entire space to PDF.


DateTitleSummary
March 04, 202222.1 enhancements and patches

Updates available in this release:

  • Integrate with AppDynamics out of the box by using BMC Helix Intelligent Integrations
  • Collect metrics from the following third-party solutions by using BMC Helix Intelligent Integrations:
    • Aternity
    • Dynatrace
    • Microsoft SCOM
    • New Relic
    • SolarWinds NPM
Feb 07, 202222.1 enhancements and patches

Updates available in this release:

  • Model service blueprints
  • Model services
  • Create incidents in BMC Helix IT Service Management for Situations 
  • Integrate with the following third-party solutions out of the box by using BMC Helix Intelligent Integrations:
    • Aternity
    • Dynatrace
    • Microsoft SCOM
    • New Relic
    • SolarWinds NPM
  • Use BMC Helix Developer Tools to do the following:

    • Build custom integrations for the third-party solutions for which out-of-the-box integrations are not available
    • Collect logs from files

Related release notes

The following links provide updates about the integrated BMC Helix AIOps products:

  • BMC Helix Operations Management release notes Open link
  • BMC Helix Portal release notes Open link
  • BMC TrueSight Operations Management release notes Open link
  • BMC Helix IT Service Management release notes Open link
  • BMC Helix Discovery release notes Open link
  • BMC Helix Intelligent Automation release notes and notices Open link

Onboarding and implementing

 

Set up users and assign permissions, configure third-party integrations, and start monitoring key performance indicators, services, and situations.

Monitoring key performance indicators and entities

 

Get a consolidated health summary of key performance indicators and entities.

Monitoring service health and performing causal analysis

 

Monitor services to assess the service health and perform root cause isolation of impacted services. 

Monitoring and investigating situations

 

Monitor and investigate ML-based situations for analysis and remediation.

Administering

 

Understand roles and permissions, enable AIOps features and notifications, model service blueprints and model services. 

Remediating events for services and situations

 

Run automation actions to remediate open events for services and situations.

Integrating

 

Integrate with BMC and third-party solutions to ingest events, metrics, CIs, and topology data.

Troubleshooting

 

Resolve common issues or errors, review logs, or contact Support. 


Product trials

Product trials

Communities

Communities

Knowledge Base

Knowledge Base

Videos

Videos

Education

BMC Training and Certification

PDFs and videos

 

or register to view the contents of this page.

Related spaces

This topic provides a list of spaces related to BMC Helix AIOps.

 

Was this page helpful? Yes No Submitting... Thank you

Comments