Adding custom fields to ITSM Progressive Web Application screens
This use case describes the various high-level steps required to add custom fields to ITSM Progressive Web Application (PWA) screens.
Workflow
To add custom fields to a PWA screen, you must perform the following high-level tasks:
Find the backend forms to which you want to add custom fields.
For example, the following AR System forms need to be modified to add custom fields to the Incident view:Operation
Form name
Read
HPD:Help Desk
Edit
HPD:IncidentInterface
Create
HPD:IncidentInterface_Create
SLM Join
INT:HPDSLM:HelpDesk_SLM_Join_Outer
- Open the form in Developer Studio in Best Practice Customization mode (the default).
- Add new fields to the form as required.
Depending on the view and the forms that it contains, you may have to copy the field to other related forms. - Flush the mid tier, and validate that you can view the field.
- Clear the browser cache.
Results
The PWA application displays the custom fields that you need for your process.
- In a browser, log in to PWA.
For example, <serverName>:8080/arsys/pwa/#/login
The port number may vary or may not be required based on the configuration in your environment. - Change the URL to include the Progressive View form that you created in Developer Studio .
<serverName>:8080/arsys/pwa/#/forms/<serverName>/<formName>/<progressiveViewName>
The PWA screen displays the interface that you created.
Benefits
Adding custom fields is a quick way to modify workflows and processes for your specific requirements.
Examples of customizing BMC Helix ITSM with Progressive Web Application
The following video (2:08) provides examples of customizing BMC Helix ITSM with Progressive Web Application.
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