AR System 21.3


AR System 21.3

AR System (formerly known as Remedy Action Request System) is a part of the single-tenant BMC Helix Innovation Suite that consolidates the capabilities of AR System and BMC Helix Innovation Studio.

BMC Helix Innovation Suite helps you to develop, build, deploy, and use applications on cloud (SaaS) and on-premises environments. It also helps you to create and automate many business processes without learning a programming language or complex development tools.

BMC Helix Innovation Suite requires fewer resources and improves integration between components. 

Release notes and notices Updated 18 Oct 2024

Learn what’s new or changed for BMC Helix Innovation Suite 21.3, including new features, urgent issues, documentation updates, and fixes or patches. Also know about license entitlement information for the release. 

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Related topics

The following table lists the enhancements in this release:

Date

Summary

Reference

January 29, 2024

Issues that were corrected by 21.3 patch 11 and issues that remain open

Patch 11 for version 21.3 is available for SaaS subscribers. The following updates are available in this patch:

  • (Controlled availability customers only) Facilitate application access to users having different email domains 
  • Extended long-term support for AngularJS

September 5, 2023

Issues that were corrected by 21.3 patch 10 and issues that remain open

Patch 10 for version 21.3 is available for on-premises customers and SaaS subscribers. The following updates are available in this patch:

  • Improve data retrieval performance by selecting a row-level security algorithm
  • Support for Kubernetes 1.25 and OpenShift 4.12
  • Support for Ingress 1.7.0 and Helm 3.11
  • Additional products available for on-premises installation

June 15, 2023

Issues that were corrected by 21.3 patch 9 and issues that remain open

Patch 9 for version 21.3 is available for SaaS subscribers.

January 23, 2022

Issues that were corrected by 21.3 patch 8 and issues that remain open

Patch 8 for version 21.3 is available for SaaS subscribers.

December 20, 2022

Issues that were corrected by 21.3 patch 7 and issues that remain open

Patch 7 for version 21.3 is available for SaaS subscribers.

November 1, 2022

Issues that were corrected by 21.3 patch 6 and issues that remain open

Patch 6 for version 21.3 is available for on-premises customers. The following updates are available in this patch:

  • Updated support for Kubernetes and OpenShift
  • Support for self-signed and CA signed certificates
  • Updated support for Nginx Ingress Controller
  • Automated setting up of BMC Deployment Engine

October 3, 2022

Updates to Patch 6 for version 21.3 are available for SaaS subscribers.

This update includes support for rebranding Progressive Web Application (PWA) screens according to your company's standards and requirements.

September 2, 2022

Issues that were corrected by 21.3 patch 6 and issues that remain open

Patch 6 for version 21.3 is available for SaaS subscribers. The following updates are available in this patch:

  • Use separate migration options to synchronize folders and content from BMC Helix ITSM: Knowledge Management or BMC Helix Business Workflows Knowledge Management to BMC Helix Knowledge Management by ComAround
  • Perform partial migration of content from BMC Helix ITSM: Knowledge Management or BMC Helix Business Workflows Knowledge Management to prevent articles updated in BMC Helix Knowledge Management by ComAround from being overridden
  • Have article flags and flagging attributes such as date and comment automatically synchronized from BMC Helix ITSM: Knowledge Management and BMC Helix Business Workflows Knowledge Management to BMC Helix Knowledge Management by ComAround
  • Have your localized knowledge articles in BMC Helix ITSM: Knowledge Management or BMC Helix Business Workflows Knowledge Management automatically synchronized to the corresponding translation languages in BMC Helix Knowledge Management by ComAround
  • Have your knowledge articles migrated significantly faster from BMC Helix ITSM: Knowledge Management or BMC Helix Business Workflows Knowledge Management to BMC Helix Knowledge Management by ComAround

August 1, 2022

Issues that were corrected by 21.3 patch 5 and issues that remain open

Patch 5 for version 21.3 is available for on-premises customers. The following updates are available in this patch:

  • Automatically unlock the BMC Helix Innovation Suite account
  • Support for Amazon EKS, GKE and OKE platforms
  • Execute arbitrary commands by using the Run Process action
  • Rollback BMC Helix ITSM deployment
  • Updates to Fluent Bit deployment
  • Enhancements to Support Assistant tool

May 23, 2022

Issues that were corrected by 21.3 patch 5 and issues that remain open

Patch 5 for version 21.3 is available for SaaS subscribers. 

March 23, 2022

Issues that were corrected by 21.3 patch 4 and issues that remain open

Patch 4 for version 21.3 is available for on-premises customers and SaaS subscribers. The following updates are available in this patch:

February 8, 2022

Issues that were corrected by 21.3 patch 3 and issues that remain open

Patch 3 for version 21.3 is available for SaaS subscribers. 

January 20, 2022

Issues that were corrected by 21.3 patch 2 and issues that remain open

Patch 2 for version 21.3 is available for SaaS subscribers. 

  • Seamless authentication of users from BMC Helix ITSM: Knowledge Management to BMC Helix Knowledge Management by ComAround.
  • Improved parity between knowledge articles in BMC Helix ITSM: Knowledge Management and BMC Helix Knowledge Management by ComAround by synchronizing knowledge article attributes.
  • BMC Service Request Management is available only for upgrade scenarios.

January 5, 2022

Issues that were corrected by 21.3 patch 2 and issues that remain open

Patch 2 for version 21.3 is available for on-premises customers.

This patch offers support for BMC Helix ITSM Insights and BMC Helix Dashboards deployment.

December 23, 2021

Flash notification that alerts you to the Apache Log4j vulnerabilities that require immediate attention in BMC Helix Innovation Suite version 21.3.

November 19, 2021

Issues that were corrected by 21.3 patch 1 and issues that remain open

Updates available in 21.3 patch 1:

  • Automate processes by using content packages
  • Use AutomationEdge callbacks to receive real-time event notifications

October 4, 2021

Enhancements available in this release:

  • Integrate BMC Helix Innovation Studio applications with third-party applications by using BMC Helix iPaaS, powered by MuleSoft
  • Track user activity in BMC Helix Innovation Studio applications
  • Use BMC Helix Dashboards as the default platform for dashboards and viewing reports
  • Support for unified platform user license management capability in BMC Helix Innovation Studio
  • Copy application definitions to your target application
  • Improve the security of BMC Helix Innovation Studio applications
  • Facilitate automation of tasks by using RPA tools



Using

As an end user, navigate the AR System interface, create and manage reports, work with approval requests, and view data using Remedy Flashboards.

Onboarding and implementing

As an administrator, set up AR System for your company.

Securing AR system

As an administrator, secure the AR System by configuring ports and firewalls, encrypting the system, and setting up passwords.

Administering

As an administrator or security administrator, set up user accounts and manage and maintain the system after it is installed and configured.

Enabling services

As an administrator, enable services to leverage operational benefits of BMC Helix Innovation Suite.

Developing applications

As a developer or application programmer, develop or customize a AR System application, navigate the Remedy Developer Studio interface, and move the application to production and distribute the application.

Developing an API program

As a developer or application programmer, integrate the AR System forms with any third-party application by using REST API.

Integrating

As an administrator, set up integrations with other BMC products or third-party software.

Troubleshooting

Resolve common issues or errors, review logs, or contact Support.
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PDFs and videos

Get a list of all the videos and a PDF version of the AR System documentation.

FAQ

Find answers to the most frequently asked questions about AR System.

Related documentation

See the documentation of products related to AR System.

 

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