AR System 21.3
AR System 21.3
AR System (formerly known as Remedy Action Request System) is a part of the single-tenant BMC Helix Innovation Suite that consolidates the capabilities of AR System and BMC Helix Innovation Studio.
BMC Helix Innovation Suite helps you to develop, build, deploy, and use applications on cloud (SaaS) and on-premises environments. It also helps you to create and automate many business processes without learning a programming language or complex development tools.
BMC Helix Innovation Suite requires fewer resources and improves integration between components.
The following table lists the enhancements in this release:
Date | Summary | Reference |
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January 29, 2024 | Issues that were corrected by 21.3 patch 11 and issues that remain open Patch 11 for version 21.3 is available for SaaS subscribers. The following updates are available in this patch:
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September 5, 2023 | Issues that were corrected by 21.3 patch 10 and issues that remain open Patch 10 for version 21.3 is available for on-premises customers and SaaS subscribers. The following updates are available in this patch:
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June 15, 2023 | Issues that were corrected by 21.3 patch 9 and issues that remain open Patch 9 for version 21.3 is available for SaaS subscribers. | |
January 23, 2022 | Issues that were corrected by 21.3 patch 8 and issues that remain open Patch 8 for version 21.3 is available for SaaS subscribers. | |
December 20, 2022 | Issues that were corrected by 21.3 patch 7 and issues that remain open Patch 7 for version 21.3 is available for SaaS subscribers. | |
November 1, 2022 | Issues that were corrected by 21.3 patch 6 and issues that remain open Patch 6 for version 21.3 is available for on-premises customers. The following updates are available in this patch:
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October 3, 2022 | Updates to Patch 6 for version 21.3 are available for SaaS subscribers. This update includes support for rebranding Progressive Web Application (PWA) screens according to your company's standards and requirements. | |
September 2, 2022 | Issues that were corrected by 21.3 patch 6 and issues that remain open Patch 6 for version 21.3 is available for SaaS subscribers. The following updates are available in this patch:
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August 1, 2022 | Issues that were corrected by 21.3 patch 5 and issues that remain open Patch 5 for version 21.3 is available for on-premises customers. The following updates are available in this patch:
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May 23, 2022 | Issues that were corrected by 21.3 patch 5 and issues that remain open Patch 5 for version 21.3 is available for SaaS subscribers. | |
March 23, 2022 | Issues that were corrected by 21.3 patch 4 and issues that remain open Patch 4 for version 21.3 is available for on-premises customers and SaaS subscribers. The following updates are available in this patch:
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February 8, 2022 | Issues that were corrected by 21.3 patch 3 and issues that remain open Patch 3 for version 21.3 is available for SaaS subscribers. | |
January 20, 2022 | Issues that were corrected by 21.3 patch 2 and issues that remain open Patch 2 for version 21.3 is available for SaaS subscribers.
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January 5, 2022 | Issues that were corrected by 21.3 patch 2 and issues that remain open Patch 2 for version 21.3 is available for on-premises customers. This patch offers support for BMC Helix ITSM Insights and BMC Helix Dashboards deployment. | |
December 23, 2021 | Flash notification that alerts you to the Apache Log4j vulnerabilities that require immediate attention in BMC Helix Innovation Suite version 21.3. | |
November 19, 2021 | Issues that were corrected by 21.3 patch 1 and issues that remain open Updates available in 21.3 patch 1:
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October 4, 2021 | Enhancements available in this release:
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As an administrator, secure the AR System by configuring ports and firewalls, encrypting the system, and setting up passwords. | |
As an administrator or security administrator, set up user accounts and manage and maintain the system after it is installed and configured. | As an administrator, enable services to leverage operational benefits of BMC Helix Innovation Suite. |
As a developer or application programmer, develop or customize a AR System application, navigate the Remedy Developer Studio interface, and move the application to production and distribute the application. | As a developer or application programmer, integrate the AR System forms with any third-party application by using REST API. |
As an administrator, set up integrations with other BMC products or third-party software. |
Communities | Knowledge Base | Education |
Get a list of all the videos and a PDF version of the AR System documentation. |