Localizing the application
By default, the Service Request Management sample data is defined with null locale values. If you do not localize any Service Request Management objects, the sample data (for example, the navigational categories) is displayed any user who logs in to the Request Entry console for the first time.
When you localize a Service Request Management object, you must also localize the sample data. Users see only those Service Request Management objects that match their client locale. Objects with empty locale are not displayed.