21.3 patches

Review the fixes and updates in patches to BMC Service Request Management that might impact your users.

New features and enhancements were delivered in versions 21.3 and 21.3.01 for SaaS customers. Starting with 21.3.02 patch release, these features and enhancements are also available for on-premises customers. For more information, see BMC Helix ITSM release notes and notices.

Available patches

Patch version	SaaS	On premises	Defect fixes	Updates
21.3.11	✅️		Defect fixes in BMC Helix ITSM Defect fixes in Smart IT	None
21.3.10	✅️	✅️	Defect fixes in BMC Helix ITSM Defect fixes in Smart IT	None
21.3.09	✅️		Defect fixes in BMC Helix ITSM Defect fixes in Smart IT	None
21.3.08	✅️		Defect fixes in BMC Helix ITSM Defect fixes in Smart IT	None
21.3.07	✅️		Defect fixes in BMC Helix ITSM Defect fixes in Smart IT	None
21.3.06	✅️	✅️	Defect fixes in BMC Helix ITSM Defect fixes in Smart IT	None
21.3.05	✅️	✅️	Defect fixes in BMC Helix ITSM Defect fixes in Smart IT	Action Request System 21.3 patches
21.3.04	✅️	✅️	Defect fixes in BMC Helix ITSM Defect fixes in Smart IT	None
21.3.03	✅️		Defect fixes in BMC Helix ITSM Defect fixes in Smart IT	None
21.3.02	✅️	✅️	Defect fixes in Smart IT	Updates in 21.3.02
21.3.01	✅️		Defect fixes in Smart IT	Updates in 21.3 patch 1

Updates in 21.3.02

Availability of BMC Service Request Management

For new SaaS customers, starting with version 21.3.02 of BMC Helix ITSM, BMC Service Request Management is no longer available in new or fresh deployments of BMC Helix ITSM. We will continue to maintain the current BMC Service Request Management capabilities and to deliver minor updates to the solution, as needed for the existing customer base and those who migrate from OnPrem to SaaS, but no major design changes or major innovations are planned for BMC Service Request Management.

We recommend that SaaS customers use BMC Helix Digital Workplace Catalog to create and manage service request catalog items for your end users. Work Order management continues to be delivered with BMC Helix ITSM.

Review the availability of BMC Service Request Management in the following table:

Deployment type	Availability of BMC Service Request Management ¹
Deployment type	New or fresh deployment	Upgrade	Migration to SaaS
SaaS	❌️	✅️	-
On-premises	✅️	✅️	✅️

1 - By default, only the Request Entry, Work Order Console, New Work Order, and Search Work Order links are enabled after upgrading. If you enabled more links before the update, you must re-enable them after the upgrade.

(On premises only) Downloading and installing the patch

Download from EPD	See Downloading the installation files in BMC Helix Innovation Suite Deployment online documentation.
Patch installation	See Upgrading BMC Helix IT Service Management to 21.3.06 in BMC Helix Innovation Suite Deployment online documentation.

SaaS application patching

BMC applies patches during Maintenance windows.