_srm_NW_itsm_LinkLibrary

Source (SRM) topics	Target (ITSM) topics
Release-notes-and-notices	BMC Helix ITSM release notes
Release-notes-and-notices 21-05-enhancements	BMC Helix ITSM enhancements
Creating-a-service-catalog Creating-application-templates-and-application-object-templates	Configuring templates
Roles-and-permissions-in-BMC-Service-Request-Management	Roles and permissions
BMC-Service-Request-Management-roles	Incident management user roles and permissions
BMC-Service-Request-Management-roles	Change Management user roles and permissions
Integrating-custom-applications-with-BMC-Service-Request-Management Troubleshooting-fulfillment-requests-and-CAI-plug-in-issues	Command Automation Interface
Creating-work-orders	Configuring the Email Rule Engine
Assigning-and-reassigning-work-orders	Configuring notifications
Configuring-notifications	System Events and Message Catalog for the Notification Engine
Configuring-notifications	BMC Helix ITSM notification events
Configuring-automatic-assignment-to-support-groups Configuring-automatic-assignment-rules-for-individuals	Configuring assignments
Work-order-status-transitions	Workflow change guidelines
Archival-of-service-requests-and-work-orders	Managing the Archiving process policies
Archival-of-service-requests-and-work-orders	Archiving
Archival-of-service-requests-and-work-orders	Preventing a record from being archived
Archival-of-service-requests-and-work-orders	Troubleshooting the Archiving process
Integration-methods	Hidden: Include page macro. Multiexcerpt name: itsm_Integration methods Pointing to: Integration-methods
Configuring-notifications	Hidden: Multiexcerpt name: SRM_notifications Pointing to: BMC-Helix-ITSM-notification-events
Onboarding-and-implementing	Configuring BMC Helix ITSM applications
Onboarding-and-implementing	Defining an application administrator
Onboarding-and-implementing	Configuring email-based approvals
Onboarding-and-implementing	Configuring Notification Engine
Onboarding-and-implementing	Service Context for BMC Helix ITSM applications
Troubleshooting	Error messages
Troubleshooting	Collecting diagnostics in a zip file
Troubleshooting	BMC Helix ITSM Maintenance tool
Troubleshooting	Working with logs
Common - L1 (branch) landing pages	Configuring social collaboration
Common - L1 (branch) landing pages	Configuring the Twitter integration
Common - L1 (branch) landing pages	Defining RSS feeds
Common - L1 (branch) landing pages	Configuring Twitter notifications for companies
Common - L1 (branch) landing pages	Accessing and navigating the BMC Helix ITSM application consoles
Common - L1 (branch) landing pages	Setting up the IT Home page
Common - L1 (branch) landing pages	Managing and tracking work assignments in the Overview console
Common - L1 (branch) landing pages	Configuring a default home page
Common - L1 (branch) landing pages	Searching for records in the application consoles
Common - L1 (branch) landing pages	Broadcasting messages
Common - L1 (branch) landing pages	Receiving BMC Helix ITSM broadcasts in RSS Feeds and on Twitter
Common - L1 (branch) landing pages	Tracking work history with Work Info logs
Roles-and-permissions-in-BMC-Service-Request-Management	Access control for ticket data
BMC-Service-Request-Management-architecture	BMC Helix ITSM Architecture
Work Order console	Hub and Spoke capability overview
Searching-for-work-orders	Hidden Multi excerpt name: define_custom_search Pointing to: Searching-for-records-in-the-application-consoles
BMC-Service-Request-Management-roles	Task Management permissions
Onboarding-and-implementing	Applying system settings

_srm_NW_itsm_LinkLibrary

BMC Service Request Management 21.05

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