_srm_NW_itsm_LinkLibrary

Source (SRM) topics	Target (ITSM) topics
General troubleshooting in BMC Helix ITSM	Enabling and analyzing logs
Adding-custom-fields-to-the-Work-Order-view	Differences between the classic Smart IT and Progressive Web App screens
Adding-custom-fields-to-the-Work-Order-view	Process of adding custom fields to Smart IT views
Ordering, scheduling, and assigning tasks	Configuring security options
Adding tasks to work orders	Configuring file attachments
Assigning work orders	Smart IT user roles and permissions
Managing your work	Clearing the server cache
Managing your work	Inlcuded page Managing your work by using Ticket Console is hidden.
Overview of information displayed on a service request and work orders	List of fields and widgets used in classic Smart IT ticket screens
Overview of information displayed on a service request and work orders	Configuring classic Smart IT on-screen fields
Submitting service requests for customers	Smart Recorder overview
Submitting service requests for customers	Integrating BMC Helix ITSM with BMC Helix Digital Workplace Catalog service request
Enabling the Progressive Web Application screens	Setting configuration parameters in BMC Helix ITSM
Enabling the Progressive Web Application screens	Progressive Web Application screens
Using Live Chat to interact with users	Integrating BMC Helix ITSM with Live Chat
Viewing-the-audit-log	Viewing the audit log
Assigning-work-orders Configuring-automatic-Work-Order-assignments	Configuring assignments
Troubleshooting-Smart-Recorder-issues Adding-or-modifying-a-customer-profile	Synchronizing people information for BMC Helix ITSM
Release-notes-and-notices	BMC Helix ITSM release notes
Release-notes-and-notices 25-1-enhancements-and-patches	BMC Helix ITSM enhancements
Creating-a-service-catalog Creating-application-templates-and-application-object-templates	Configuring templates
Roles-and-permissions-in-BMC-Service-Request-Management	Roles and permissions
BMC-Service-Request-Management-roles	Incident management user roles and permissions
BMC-Service-Request-Management-roles	Change Management user roles and permissions
Overview-of-SOAP-web-services-for-integrating-custom-applications-with-BMC-Service-Request-Management Troubleshooting-fulfillment-requests-and-CAI-plug-in-issues	BMC Helix ITSM applications and modules
Creating-work-orders	Configuring the Email Rule Engine
Assigning-work-orders	Configuring notifications
Configuring-notifications	System Events and Message Catalog for the Notification Engine
Configuring-notifications	BMC Helix ITSM notification events
Configuring-automatic-assignment-to-support-groups Configuring-automatic-assignment-rules-for-individuals	Configuring assignments
Work-order-status-transitions	Workflow change guidelines
Archival-of-service-requests-and-work-orders	Managing the Archiving process policies
Archival-of-service-requests-and-work-orders	Archiving records
Archival-of-service-requests-and-work-orders	Preventing a record from being archived
Archival-of-service-requests-and-work-orders	Troubleshooting the Archiving process
Integration-methods	Hidden: Include page macro. Multiexcerpt name: itsm_Integration methods Pointing to: Integration-methods
Configuring-notifications	Hidden: Multiexcerpt name: SRM_notifications Pointing to: BMC-Helix-ITSM-notification-events
Setting-up-and-going-live	Configuring BMC Helix ITSM applications
Setting-up-and-going-live	Defining an application administrator
Setting-up-and-going-live	Configuring email-based approvals
Setting-up-and-going-live	Configuring Notification Engine
Setting-up-and-going-live	Enabling and configuring Service Context for BMC Helix ITSM applications
Troubleshooting	Error messages
Troubleshooting	Collecting diagnostics in a zip file
Troubleshooting	Collecting diagnostics in a zip file
Troubleshooting	Viewing the Log Zipper output file with Maintenance Tool
Common - L1 (branch) landing pages	Configuring social collaboration
Common - L1 (branch) landing pages	Configuring the Twitter integration
Common - L1 (branch) landing pages	Defining RSS feeds
Common - L1 (branch) landing pages	Configuring Twitter notifications for companies
Common - L1 (branch) landing pages	Managing your work in BMC Helix ITSM console
Common - L1 (branch) landing pages	Setting up the IT Home page on Mid Tier
Common - L1 (branch) landing pages	Managing and tracking work assignments
Common - L1 (branch) landing pages	Configuring a default Mid Tier home page
Common - L1 (branch) landing pages	Searching for tickets, assets, resources, and people in BMC Helix ITSM
Common - L1 (branch) landing pages	Broadcasting messages
Common - L1 (branch) landing pages	Receiving BMC Helix ITSM broadcasts in RSS Feeds and on Twitter
Common - L1 (branch) landing pages	Tracking work history with Work Info logs
Roles-and-permissions-in-BMC-Service-Request-Management	Access control for ticket data
BMC-Service-Request-Management-architecture	BMC Helix ITSM Architecture
Work Order console	Hub and Spoke capability overview
Searching-for-work-orders	Hidden Multi excerpt name: define_custom_search Pointing to: Searching-for-tickets-assets-resources-and-people-in-BMC-Helix-ITSM
BMC-Service-Request-Management-roles	Task Management permissions
Setting-up-and-going-live	Applying system settings

_srm_NW_itsm_LinkLibrary

BMC Service Request Management 25.1

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