This documentation supports the 20.02 version of BMC Service Request Management.To view an earlier version, select the version from the Product version menu.

Release notes and notices

Learn what’s new or changed for BMC Service Request Management 20.02 release, including new features, urgent issues, documentation updates, and fixes or patches.

The feature enhancements delivered in 19.11 BMC Helix ITSM (SaaS-only) release are also available in the Remedy 20.02 release.

Important

This section only includes information about changes since the  most recent release of BMC Service Request Management. If you are upgrading from a previous release, review the release notes for all applicable versions of the product. For example, if you are upgrading from version 9.0, review the release notes for versions 9.1, 18.05, 18.08, 19.02, 19.08, and 19.11.

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Related topics

Known-and-corrected-issues

Support-information

Remedy IT Service Management Suite release notes

Date

Title

Summary

October 23, 2022

This patch release contains defect fixes and updates for the Remedy platform components (Remedy AR System Server, BMC CMDB, and Atrium Integrator).

October 6, 2020

This patch release is only for the Remedy platform components (Remedy AR System Server, BMC CMDB, and Atrium Integrator).

August 28, 2020

Important

Patch 2 for version 20.02 is available. You must directly upgrade from version 20.02 to Patch 2 (20.02.02) of Remedy IT Service Management Suite.

This patch release is only for the Remedy platform components (Remedy AR System Server, BMC CMDB, and Atrium Integrator) and includes updates to replace the Flash-based capabilities in the Remedy ITSM suite.

February 21, 2020

Enhancements to BMC Service Request Management are:

  • Tracking automated work orders for continuous service automation initiative

For the Remedy IT Service Management Suite enhancements, see Remedy IT Service Management Suite enhancements

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