Configuring the cognitive service capabilities dependent on the Helix model
Before you begin
Before you use AI Service Management capabilities, you must complete the following tasks:
- Obtain the URL and credentials required to configure the cognitive service.
- Have the required Cognitive Service Config permission. For information about this permission, see Permissions-to-configure-the-cognitive-service.
To obtain the URL and credentials required to configure the cognitive service
The Cognitive Service URL, Username, and Password are essential to configure the cognitive service on your system. The URL and credentials are provided as a part of the activation process. These details are shared in the activation notification that is sent to the user and also available with the Business Relationship Manager. Make sure that you enter the BMC Helix Innovation Studio username and password.
To configure the cognitive service
- Navigate to Application Administration Console > Custom Configuration > Foundation > Advanced Options > Cognitive Service Configuration.
- On the Cognitive Data Setup form, click Cognitive Service Setup.
- On the Cognitive Service Connection Settings form, enter the field values for User Name, Password, and Cognitive Service URL.
The URL and credentials are provided to the admin user. - In Enable Cognitive Service, select Yes.
The value that you select updates the Enable-Cognitive-Service CCS parameter. - After you save the settings, click Test Connection to check whether the cognitive service is configured on your system.
- If cognitive service is successfully configured, the following message is displayed:
Connection Successful (ARNOTE 10000) - If the system encounters problems while configuring the service, an error is displayed.
- If cognitive service is successfully configured, the following message is displayed:
- (Optional) If the system fails to configure the service due to an error, check the error details in the arextension.log file in the ARSysteminstalldirectory\Arserver\Db location and re-enter the correct values on the form.
You can configure the following parameters in Centralized Configuration. For a detailed step-by-step procedure, see Setting-configuration-parameters-in-BMC-Helix-ITSM.
CCS Parameter | Description of CCS parameter | Component Type | Default Value |
|---|---|---|---|
Enable-Cognitive-service | This CCS parameter derives its value from the Cognitive Service Connection Settings form. To turn on this CCS parameter, select Yes in Enable Cognitive Service in the form. If the CCS parameter is not updated automatically, set its value to T. For information about setting up a new configuration parameter, see Updating configuration settings by using the AR System Configuration Generic UI form. | com.bmc.arsys.server.shared | F |
Classification-Service-Provider | Use this parameter to select the provider of the classification service. To enable the AI-based support group prediction feature, set its value as HELIX. For information about setting up a new configuration parameter, see Updating configuration settings by using the AR System Configuration Generic UI form. | com.bmc.arsys.server.shared | NA |
| Cognitive-Service-Confidence-Threshold | Set the value of this CCS parameter to 0.0 to enable the BMC Helix prediction capabilities. | com.bmc.arsys.server.shared | 90 |
| Jdbc-Row-Limit | Set the value of this CCS parameter to 200000. We recommend to set this value to the maximum such that the Helix model can train on the maximum number of records to improve its prediction. | com.bmc.arsys.server.shared | 100000 |
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