BMC Helix ITSM 25.3
With the BMC Helix ITSM suite of applications, you can create, configure, customize, deliver, and manage the IT Service Management requests and functions of your organization. BMC Helix ITSM streamlines and automates the processes around IT service desk, asset management, and change management operations.
Release notes and notices
Updated 17 Sep 2025
Date | Summary | Reference |
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September 16, 2025 | Issues that were corrected by 25.3.02 and issues that remain open Patch 2 is available for SaaS customers. | 25.3 enhancements and patches |
September 3, 2025 | Patch 1 is available for on-premises customers. | 25.3 enhancements and patches |
August 28, 2025 | Issues that were corrected by 25.3.01 and issues that remain open Patch 1 is available for SaaS customers. | 25.3 enhancements and patches |
July 24, 2025 | Enhancements to BMC Helix ITSM 25.3.00 are:
Enhancements to BMC Helix ITSM Insights 25.3.00 are:
Enhancements to BMC Helix Innovation Suite 25.3.00 are:
Enhancements to BMC Helix CMDB 25.3.00 are:
| 25.3 enhancements and patches |
As an end user, access the BMC Helix ITSM applications and navigate the interface.
BMC Helix ITSM provides a variety of tools for collecting, tracking, and monitoring data by using reports and flashboards.
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As an administrator, you need to configure BMC Helix ITSM after installation.
| As an administrator, manage and maintain BMC Helix ITSM after it is installed and ensure that it is available to end users.
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As an administrator, workflow developer, or consultant, extended and customize BMC Helix ITSM through SOAP or REST APIs.
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Knowledge Base | Education |
Get a list of all the videos and a PDF version of the BMC Helix ITSM documentation.
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