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Service Management
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BMC Helix ITSM
BMC Helix ITSM 23.3
Setting up and going live

This documentation supports the 23.3 version of BMC Helix ITSM.To view an earlier version, select the version from the Product version menu.

Setting up and going live

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Office Formats (3)

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Created pages The pages created by the user or by XWiki extensions on behalf of the user.
Created and modified pages Includes modified extension pages (usually configuration pages).
All pages Includes unmodified extension pages.

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After installing or subscribing to BMC Helix ITSM, as an administrator, you need to configure BMC Helix ITSM by completing the following tasks:

Related topic

BMC Helix IT Service Management Deployment

Configuring BMC Helix ITSM and related settings

Adding a private queue port number for Software License Management
Applying system settings
Configuring a default Mid Tier home page
Configuring accent-insensitive search for a field
Configuring assignments
Configuring automatic creation of Digital Workplace Catalog service requests from fulfillment ticket
Configuring BMC Helix Knowledge Management by ComAround in BMC Helix ITSM
Configuring classic Smart IT on-screen fields
Configuring cost centers
Configuring date and time formats
Configuring file attachments
Configuring flashboards
Configuring notifications for people records
Configuring social collaboration
Configuring support group assignments
Configuring templates
Configuring the appquery plugin for a private RPC server queue
Configuring the Distributed Server Option service for BMC Helix ITSM
Configuring ticket review
Customizing the out-of-the-box survey notification URL
Defining an application administrator
Enabling and configuring Service Context for BMC Helix ITSM applications
Enabling and customizing Shared Ticket Console
Setting up the hub and spoke capability
Setting up the Tenancy mode
Synchronizing people information for BMC Helix ITSM

Configuring Email and notification settings

Configuring default notification preferences
Configuring email-based approvals
Configuring notifications
Configuring notifications for people records
Configuring the Email Rule Engine
Configuring the Notification Engine
Creating and modifying company-specific excluded subjects
Disabling notifications
Guidelines for customizing notifications
Notification Engine interface and process control
Notifications for Asset Management and Change Management
Sending email messages
Setting up group notifications

Configuring the BMC Helix ITSM console

Accessing the Application Administration Console
Data Management consoles and windows
Managing your work by using Ticket Console
Performing bulk actions or single row actions in Ticket Console

References for configuring BMC Helix ITSM applications

Setting up and modifying Foundation data by using Application Administration Console
Configuring BMC Service Request Management
Setting up incident management
Configuring Problem Management
Configuring Change Management
Configuring Release Management
Onboarding and implementing BMC Service Level Management
Configuring the Task Management System

Tags: reference configuration

Last modified by Ruchita Karuvath on 2025/02/06 09:14

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