Configuring date and time formats
Absolute or relative date and time format on supported platforms and languages
When the date and time are set in absolute format, it displays the format on the Universal Client (UC), iOS, and Android devices depending on their setting, and the language in which you use BMC Helix ITSM. By default, BMC Helix ITSM displays the dates in the English language, and follows the U.S. date format of mmm dd, yyyy and a 12-hour time format with AM and PM specifications. For example, Oct 22, 2024 2:22 PM.
Supported platforms | Description |
UC | The date and time depends on the date and time format of the browser locale. For example, if you use BMC Helix ITSM in German locale, the date will be displayed in Deutsch. |
iOS | The date format depends on the region and language settings specified on the device. The time is displayed based on whether you have set 24-hour or 12-hour time format. If you set the time in a 12-hour format, AM and PM specifications are displayed. Important: You cannot modify the format supported by the device. |
Android | By default, the date is displayed in mmm d, yyyy format, for example, Oct 22, 2024, and the time is displayed in a 12-hour format. AM and PM specifications are displayed in h:mm a. format, for example: 3:15 am. This format is the default, and it does not depend on the region, device settings, or the supported language in BMC Helix ITSM. Important: You cannot modify this format. |
The following table lists the date and time format based on the supported languages in BMC Helix ITSM. The Region column represents those regions that widely use supported languages. You may specify a region that is not covered in the table.
Supported locales | Region | UC | iOS | Android |
English (en) | US | Sep 15, 2018 2:54 PM | Sep 15, 2018, 2:54 PM | Sep 15, 2018 2:54 pm |
UK | Sep 15, 2018 14:54 PM | 15 Sep 2018, 14:54 | Sep 15, 2018 2:54 pm | |
Australia | 15/09/2018 2:54 PM | 15 Sep 2016, 2:54 PM | Sep 15, 2016 2:54 pm | |
Spanish (es) | Spain | 15/09/2018 14:54 | sept 15, 2018 14:54 | sept. 15, 2018 2:54 p. m. |
French (fr) | France | 15 sept. 2016 14:54 | 15 sept. 2016 14:54 | sept. 15, 2016 2:54 PM |
Canada | 15 sept. 2016 14:54 | 15 sept. 2016 14:54 | sept. 15, 2016 2:54 PM | |
Chinese (zh) | Simplified | 2016-9-15 下午2:54 | 2016年9月15日下午2:54 | 9月15, 2016 2:54 下午 |
Traditional | 2016-9-15 下午2:54 | 2016年9月15日下午2:54 | 9月15, 2016 2:54 下午 | |
Italian (it) | Italy | 15/set/2016 14:54 | 15 set 2016, 14:54 | set 15, 2016 2:54 PM |
Korean (ko) | Korea | 2016. 9. 15. 오후 2:54 | 2016. 9. 15. 오후2:54 | 9월15, 2016 2:54 오후 |
German (de) | German | 15.09.2016 14:54 | 15.09.2016, 14:54 | Sep. 15, 2016 2:54 nachm. |
Russian (ru) | Russia | 15.09.2016 14:54 | 15 сент. 2016 г., 14:54 | сент. 15, 2016 2:54 PM |
Japanese (ja) | Japan | 2016/09/15 14:54 | 2016/09/15 14:54 | 9月15, 2016 2:54 午後 |
Hebrew (he) | Israel |
|
|
|
Portuguese (pt) | Portugal | 15/09/2016 14:54 | 15/09/2016, 14:54 | Set 15, 2016 2:54 da tarde |
Brazil | 15/09/2016 14:54 | 15 de set de 2016 14:54 | set 15, 2016 2:54 PM |
To configure absolute or relative date and time display format in Progressive Web App screens
In the Progressive Web App (PWA) screens, the default date and time display format is the absolute format; for example, Sep 15, 2024 6:00 PM.
- Navigate to the AR System Administration Console.
- Click System > General > Centralized Configuration.
- In the AR System Configuration Generic UI form, select com.bmc.arsys.midtier in the Component Name list and then DockerMTClusterUser.
- Click Add.
Add the following parameter and specify a value, as shown in the following table:
Setting name
Setting value
arsystem.pwa_date_field_display_mode1 or 2
For this parameter, 1 indicates the absolute format and 2 indicates the relative format.
- Click Apply, and then click Close.
To configure the date and time display format based on user preference
As an administrator, you must enable the CCS parameter useARUserPreferenceForDateTimeFormat by setting the value to true. After you enable the parameter, you can specify the required date and time format in the AR System User Preference form.
- Navigate to the AR System Administration Console.
- Click System > General > Centralized Configuration.
In the AR System Configuration Generic UI form, set the following parameters:
Component Name
Parameter
Value
Reference
com.bmc.arsys.midtier > DockerMTClusterUser
useARUserPreferenceForDateTimeFormattrue
- Click Apply.
Administrators and Service desk agents can change the date and time format from the AR System User Preference form, as explained in Web client preferences.
To configure the time zone based on user preference
To configure the time zone based on user preference, you must set the useARUserPreferenceForTimezone CCS parameter to true. By default, this parameter value is set to false. This configuration applies only if Progressive Web App screens are enabled.
- Navigate to the AR System Administration Console.
- Click System > General > Centralized Configuration.
In the AR System Configuration Generic UI form, set the following parameters:
Component Name
Parameter
Value
Reference topic
com.bmc.arsys.smartit > *
useARUserPreferenceForTimezone
true
com.bmc.arsys.midtier > DockerMTClusterUser
useARUserPreferenceForTimezone
true
- Click Apply.
Administrators and Service desk agents can change the time zone from the AR System User Preference form as explained in Locale preferences.