Minor changes are by default collapsed in the page history.
No changes
The page does not exist yet.
Failed to load changes
Version by on
Leave Collaboration
Are you sure you want to leave the realtime collaboration and continue editing alone? The changes you save while editing alone will lead to merge conflicts with the changes auto-saved by the realtime editing session.
Information
This documentation supports the 21.05 version of BMC Helix ITSM. To view an earlier version, select the version from the Product version menu.
Support groups and data access
Support groups play an important role in the BMC Helix ITSM permission model by controlling access to data. The definition of what records a user can modify is based on whether a record has been assigned to one of the user's support groups. For more information about data access in BMC Helix ITSM, see Access-control-for-ticket-data.
Information
Example
If a user is assigned the role of Service Desk Analyst and is a member of the Hardware support group, that person can modify only incident requests that are assigned to the Hardware support group. The user can view other incident requests but cannot modify them.
