This documentation supports the 21.05 version of BMC Helix ITSM. To view an earlier version, select the version from the Product version menu.

Support groups and data access

Support groups play an important role in the BMC Helix ITSM permission model by controlling access to data. The definition of what records a user can modify is based on whether a record has been assigned to one of the user's support groups. For more information about data access in BMC Helix ITSM, see Access-control-for-ticket-data. 

Example

If a user is assigned the role of Service Desk Analyst and is a member of the Hardware support group, that person can modify only incident requests that are assigned to the Hardware support group. The user can view other incident requests but cannot modify them.


Related topics

Foundation objects

Creating support groups

Configuring support groups

Updating-people-information

 

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