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Helix documentation is moving from docs.bmc.com to docs.helixops.ai

Key pages will redirect to the new domain on May 26, 2026. However, some legacy documentation links will not be redirected. 

In-product help links might not work after migration as we transition and update them within the product.

For any queries, reach out to IX-Support@helixops.ai.

Indexing knowledge sources on demand

You can override defined indexing intervals by performing ad hoc indexing of a knowledge source and rebuilding the index for the source, as required. 

Related topics

Setting-up-and-going-live

Managing knowledge sources

After the indexing is successfully completed, the source becomes immediately available for searching.

To perform ad hoc indexing, click Rebuild Index.

The Status column displays the following status sequence:

In Progress > Indexing or Failed > Ready.

For information about enabling or disabling indexing of a knowledge source, see Toggling-knowledge-source-availability.

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*

BMC Helix ITSM: Knowledge Management 26.2