BMC Helix ITSM: Knowledge Management 25.2
BMC Helix ITSM: Knowledge Management is a framework for creating, publishing, reviewing, and searching IT knowledge articles. It provides service desk analysts with a knowledge base of easy-to-find solutions and give users self-service search options to help them resolve issues on their own.
Release notes and notices
Updated 25 Aug 2025
Date | Summary | Reference |
|---|---|---|
| June 23, 2025 | Patch 2 of release 25.2 is available for SaaS customers. | Updates in BMC Helix ITSM |
| June 3, 2025 | Patch 1 of release 25.2 is available for on-premises customers. | Updates in BMC Helix ITSM |
| May 27, 2025 | Patch 1 of release 25.2 is available for SaaS customers. | Updates in BMC Helix ITSM |
| April 15, 2025 | Multiple issues corrected | Updates in BMC Helix ITSM |
Creating and publishing knowledge articles As an end user, use the BMC Helix ITSM: Knowledge Management Console to create and publish knowledge articles.
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Improving the findability of knowledge articles As an end user, use the BMC Helix ITSM: Knowledge Management Console to improve findability of knowledge articles.
| Reviewing and improving knowledge articles Learn how you can review and help improve the knowledge articles.
| Generating predefined Knowledge Management reports with BIRT Learn how you can use the predefined reports to get various insights about your knowledge articles.
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As an administrator, perform a standard configuration, manage knowledge sources, and configure approvals.
| As an administrator, set up BMC Helix ITSM: Knowledge Management for your end users.
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As an administrator, set up BMC Helix ITSM: Knowledge Management to communicate and share data with other applications.
| As a developer, understand the development options for BMC Helix ITSM: Knowledge Management.
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Communities  | Knowledge Base  | Videos  | Education 
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Get a list of all the videos and a PDF version of the BMC Helix ITSM: Knowledge Management documentation.
| See the documentation of products related to BMC Helix ITSM: Knowledge Management.
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