This documentation supports the 23.3 version of BMC Helix ITSM: Knowledge Management.To view an earlier version, select the version from the Product version menu.

23.3 enhancements and patches

Review BMC Helix ITSM: Knowledge Management 23.3 enhancements for features that will benefit your organization and understand changes that might impact your users. 


Version

SaaS

On premises

Fixed issues

Updates and enhancements

23.3.04

✅️

✅️

23.3.03

✅️

✅️1

23.3.02

✅️


23.3.01

✅️

✅️

23.3

✅️


1 The BMC Helix Service Management 23.3.03 on-premises release, which was generally available on October 1, has now transitioned to a controlled availability release.

Related topics

Known-and-corrected-issues

Release-notes-and-notices


BMC applies upgrades as described in theBMC Helix Upgrade policy. BMC applies upgrades and patches during Maintenance windows. 


(On premises only) Downloading and installing the patch

Downloading from EPD

See in Downloading the installation filesBMC Helix Service Management Deployment documentation.

Patch installation

See Upgrading BMC Helix IT Service Management to 23.3.04 in BMC Helix Service Management Deployment documentation.

23.3.04

image-2024-10-4_19-23-7.png

Optimize ticket analysis by viewing all pinned knowledge articles together in tickets 

A new filter is introduced to display all pinned knowledge articles together in incident, problem investigation, work order or known error tickets at a glance. Ticket assignees pin the most helpful knowledge articles that they refer to while resolving tickets. While analyzing tickets, the filter saves your effort of browsing through pages to find the pinned knowledge articles.

For more details, see Resolving tickets with the help of knowledge articles.


 

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