BMC Helix ITSM Insights 25.4
BMC Helix ITSM Insights is a module of BMC Helix that delivers value by providing AI Service Management capabilities to use in combination with your BMC Helix ITSM instances. BMC Helix ITSM Insights uses NLP (Natural Language Processing) and AI clustering algorithms to deliver use cases, such as proactive problem management and real-time incident correlation.
Release notes and notices
Updated 09 Oct 2025
Date | Summary | Reference |
|---|---|---|
| October 17, 2025 | Issues that were corrected by 25.4.00 and issues that remain open | 25.4 enhancement and patches |
Determining areas for problem investigation As a problem coordinator, identify clusters of recurring incidents and seamlessly transition to problem management process.
Identifying and correlating incidents that refer to the same issue As a Service Desk manager, identify analyze incoming incidents for similarity and relate multiple duplicate incidents
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As a tenant administrator, configure BMC Helix ITSM Insights for your organization.
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Communities  | Knowledge Base  | Videos  | Education  |
Get a list of all the videos and a PDF version of the BMC Helix ITSM Insights documentation.
| See the documentation of products related to BMC Helix ITSM Insights.
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