BMC Helix ITSM Insights 25.3

BMC Helix ITSM Insights is a module of BMC Helix that delivers value by providing AI Service Management capabilities to use in combination with your BMC Helix ITSM instances. BMC Helix ITSM Insights uses NLP (Natural Language Processing) and AI clustering algorithms to deliver use cases, such as proactive problem management and real-time incident correlation.

Release notes and notices Updated 25 Jul 2025

Learn what’s new or changed for BMC Helix ITSM Insights 25.3, including new features, urgent issues, documentation updates, and fixes or patches.

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Release notes and notices(BMC Helix ITSM documentation)

Date	Summary	Reference
July 24, 2025	Issues that were corrected by 25.3.00 and issues that remain open Update available in 25.3: Investigate issues by using the Proactive Problem Management Advanced Analytics dashboard Correlate and analyze sequences of events using unified log format across multiple services	25.3 enhancement and patches

Getting started See more		Determining areas for problem investigation As a problem coordinator, identify clusters of recurring incidents and seamlessly transition to problem management process. See more Identifying and correlating incidents that refer to the same issue As a Service Desk manager, identify analyze incoming incidents for similarity and relate multiple duplicate incidents See more
Setting up and going live As a tenant administrator, configure BMC Helix ITSM Insights for your organization. See more		Troubleshooting Resolve common issues or errors, review logs, or contact Support. See more

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