25.2 enhancement and patches
BMC applies upgrades as described in theBMC Helix Upgrade policy. BMC applies upgrades and patches during Maintenance windows.
(On premises only) Downloading and installing the patch
Downloading from EPD | See Downloading the installation files in BMC Helix Service Management Deployment documentation. |
|---|---|
Patch installation | See BMC Helix Service Management Deployment 25.2.01 in BMC Helix Service Management Deployment documentation. |
25.2.01
There are no new features or enhancements in this release.
25.2.00
Relate Proactive problem management cluster incidents to known errors in fewer steps
As a problem coordinator, you can relate existing known errors with the incidents within the Proactive problem management clusters from BMC Helix ITSM Insights. You need not spend time and effort navigating to BMC Helix ITSM to establish the relationship.
For more details, see Managing clusters.
Download Proactive problem management clusters with job configuration for offline analysis
As a problem coordinator, when you download Proactive problem management clusters, the complete job configuration details appear in the downloaded file. When you share the file with other users, the job details help them understand how the clusters are created, promoting clustering transparency and collaboration amongst problem coordinators.
For more details, see Proactive problem management and Resolution insights overview.
Track resolved and closed incidents in Real-time incident correlation clusters
As a service desk manager, you can view the list of resolved and closed incidents in Real-time incident correlation clusters. You can also download the list for further analysis to improve incident management in your organization.
For more details, see Incident correlation.
What else changed in this release
The following table lists the changes in the product behavior in version 25.1.00:
Update | Product behavior in versions earlier than 25.2.00 | Product behavior in version 25.2.00 |
|---|---|---|
The following system fields no longer appear in columns and filters of Real-time incident correlation and Proactive problem management:
| If selected in the data set, these system fields appeared as filters and table columns in the Real-time incident correlation and Proactive problem management. | These system fields are used internally by the ITSM Insights algorithm and serve no usage to the user. Therefore, these fields have been removed to simplify the user interface. However, these system fields still appear in the data set configuration. |
Ability to set the character limit of each descriptive field for clustering.
| The Proactive problem management algorithm did not support the ability to set the character limit of each descriptive field for clustering. | The Proactive problem management algorithm supports setting the character limit of each descriptive field used for clustering. You can set this limit in the job and Proactive problem management settings. This limit reduces the load on the system resources while generating clusters. For more details, see Configuring proactive problem management settings, Configuring Proactive problem management settings for recurring jobs, and Configuring one-time job settings for proactive problem management. |
Ability to hide Proactive problem management clusters based on the number of incidents they contain. Note: You must upgrade to the 25.2.00 version of the ADE release to use this feature. | The Proactive problem management algorithm did not support hiding clusters based on the minimum number of incidents. | The Proactive problem management algorithm supports hiding clusters based on the minimum number of incidents they contain. This setting helps you eliminate clusters that are insignificant in your problem investigation. For more details, see Configuring Proactive problem management settings for recurring jobs, and Configuring one-time job settings for proactive problem management. |