21.3 patches

Review the fixes and updates in patches to BMC Helix ITSM Insights 21.3 that might impact your users.

Available patches

Patch version	SaaS	On premises	Defect fixes	Updates
21.3.11	✅️		Known-and-corrected-issues	None
21.3.10	✅️	✅️	Known-and-corrected-issues	None
21.3.09	✅️		Known-and-corrected-issues	Updates in 21.3.09
21.3.07	✅️		Known-and-corrected-issues	Updates in 21.3.07
21.3.06	✅️	✅️	Known-and-corrected-issues	None
21.3.05	✅️	✅️	Known-and-corrected-issues	Action Request System 21.3 patches
21.3.04	✅️	✅️	Known-and-corrected-issues	None
21.3.02	✅️	✅️	Known-and-corrected-issues	Updates in 21.3.02
21.3.01	✅️		Defect fixes in Smart IT	Updates in 21.3 patch 1

Updates in 21.3.09

What else changed in this release

The following table lists the changes in the product behavior in version 21.3.09:

Update	Product behavior in versions earlier than 21.3.09	Product behavior in version 21.3.09
Support for custom priority values while calculating the average priority.	If custom priority values are used in incidents, the Real-time incident correlation and Proactive problem management dashboards do not load properly.	If custom priority values are used in incidents: The incidents with custom priority values are accurately displayed in the heatmap of the Proactive problem management dashboard. The incidents with custom priority values are also included when you sort them on the basis of average priority in the Real-time incident correlation dashboard. You must update any field in the configuration page for the updated custom priority details to appear on the Real-time incident correlation dashboard. For more details, see Configuring incident correlation to detect similar incident clusters.

Updates in 21.3.07

Exclude fields from proactive problem management jobs

As a tenant administrator, you can hide certain fields containing sensitive information from users that are creating and running jobs in the proactive problem management workspace. By doing so, you enhance user privacy by restricting access to user data in compliance with General Data Protection Regulation (GDPR) and other regulations.
For more information, see Configuring additional stop words, number of jobs, and default number of clusters.

Updates in 21.3.02

ITSM interops.png

Support for BMC Helix ITSM Insights and BMC Helix Dashboards deployment

BMC Helix IT Service Management supports deployment of BMC Helix ITSM Insights and BMC Helix Dashboards products in your on-premises environment. The BMC Helix IT Service Management deployment pipeline provides an option to select BMC Helix ITSM Insights and BMC Helix Dashboards deployment and you can optionally deploy the products along with other ITSM applications. The option is available for fresh installation and upgrade of BMC Helix IT Service Management.

For more information, see Performing the installation in BMC Helix Service Management Deployment documentation.

(On-premises only) Downloading and installing the patch

Download from EPD	See Downloading the installation files in BMC Helix Service Management Deployment documentation.
Patch installation	See Upgrading BMC Helix IT Service Management to 21.3.06 in BMC Helix Service Management Deployment documentation.

SaaS application patching

BMC applies patches during Maintenance windows.