21.05 enhancements

Customize the heat map by configuring the number of clusters

As an administrator, configure the default number of clusters that users can see in the heat map. Increase or decrease the number of clusters as per your requirement. Learn more:

• Proactive-Problem-Management
• Configuring-additional-stop-words-number-of-jobs-and-default-number-of-clusters

Relate incidents to existing problem investigations

Proactive problem management just got better! Get insights about the problem investigations that are related to incidents in a cluster. Create additional relationships between the incidents and the existing problem investigations with a few clicks. For more information, see Managing-clusters.

View and manage incident relationships

To help you identify and correlate incidents that refer to the same issue, ITSM Insights displays the relationship of incidents if an incident is the parent or duplicate of another incident. You can also manage the relationship between incidents.

For more information, see Identifying-clusters-of-incoming-incidents