21.05 enhancements
BMC Helix ITSM Insights enhancements
Customize the heat map by configuring the number of clusters
As an administrator, configure the default number of clusters that users can see in the heat map. Increase or decrease the number of clusters as per your requirement. Learn more:
Relate incidents to existing problem investigations
Proactive problem management just got better! Get insights about the problem investigations that are related to incidents in a cluster. Create additional relationships between the incidents and the existing problem investigations with a few clicks. For more information, see Managing-clusters.
View and manage incident relationships
To help you identify and correlate incidents that refer to the same issue, ITSM Insights displays the relationship of incidents if an incident is the parent or duplicate of another incident. You can also manage the relationship between incidents.
For more information, see Identifying-clusters-of-incoming-incidents
What else changed in this release
The following table lists the changes in the product behavior in version 21.05:
Update | Product behavior in versions earlier than 21.05 | Product behavior in version 21.05 |
|---|---|---|
| Proactive problem management and Real-time incident correlation features are not enabled by default for new customers. | Proactive problem management and Real-time incident correlation features were enabled by default for new customers onboarding BMC Helix ITSM. | From July 2025 onwards, Proactive problem management and Real-time incident correlation features are not enabled by default for new customers onboarding BMC Helix ITSM. To activate these features at no additional cost or license, contact BMC Support. |