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This documentation supports the 21.3 version of BMC Helix ITSM: Change Management. To view an earlier version, select the version from the Product version menu.

Setting up authentication for change request approvers

An IT Service Management administrator can configure whether authentication is required for change approvals. Optionally, you can configure whether to use BMC Helix Single Sign-On for authentication.

In BMC Helix ITSM on the Basic tab of the AP:ProcessDefinition form, as an administrator, you can set Require Password? to Yes for authenticating the reviewer when reviewing change requests that are moved to the following processes:

  • Change Level CI-IA - Business
  • Change Level CI-IA - Close Down
  • Change Level CI-IA - Implementation
  • Change Level CI-IA - Review

Related topics

Setting up change management 

Reviewing change requests 

BMC Helix Single Sign-On

To reflect this update, either you can wait for at least 30 minutes, or you can manually clear the Smart IT cache. For more details, see Clearing the Smart IT cache .

Based on whether BMC Helix Single Sign-On is integrated or not, approvers must authenticate themselves with either their Smart IT login credentials or their BMC Helix Single Sign-On credentials.

 

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BMC Helix ITSM: Change Management 21.3