Troubleshooting data monitoring rules
When you create, run, or schedule a data monitoring rule, you might encounter some issues.
The following table provides the issue details and the resolutions:
| Issue symptom | Issue scope | Resolution |
|---|---|---|
| You are unable to save a data monitoring rule. | Occurs when you try to create a data monitoring rule. | Verify that you have entered all the required fields in the New monitoring rule form. |
| You are unable to save a criterion. | Occurs when you try to create a data monitoring rule. | Verify that you have entered the expression in the correct syntax. You will not be able to save a criterion until you enter the expression in the correct syntax. |
| You get no CI results for the data monitoring rule. | Occurs when the following conditions are true:
| The filter criteria might be too strict. Broaden the filter criteria to view CI results. |
| You are unable to run a data monitoring job. | Occurs when you try to run a data monitoring rule. | Verify that the data monitoring rule is in Active status. You cannot run a rule with an Inactive status. |
| View results option is disabled in a data monitoring rule. | Occurs when you try to view the results of a data monitoring rule. | Verify that the data monitoring rule is in Active status. You cannot view the results of a rule with an Inactive status. |
| You are unable to view insights into the data monitoring rule. | Occurs when you try to view an overall summary of the rule and its resolution suggestion. | Verify with your administrator that BMC Helix ITSM is integrated with BMC Helix GPT. Verify with your administrator that View Insights is enabled in BMC Helix Innovation Studio. |
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