26.1 enhancement and patches

26.1.00

BMC Helix ITSM: Asset Management enhancements

Reduce manual efforts to identify missing or invalid CI details by creating data monitoring rules

Create and run data monitoring rules in BMC Helix ITSM to detect inconsistent or incomplete CI records based on the qualification that you define in the rule. Running data monitoring rules regularly lets you check for missing or invalid CIs to maintain the health of the asset database. BMC HelixGPT-enabled Insights summarizes the issue and provides the best action recommendation to resolve the inconsistent CI records, saving you the effort of analysis.

For more details, see Managing data monitoring rules to detect incomplete and inconsistent CI details.

Streamline asset management by scanning and auto-populating asset details by using BMC Helix ITSM mobile browser

Use the scanner capability in the BMC Helix ITSM mobile interface to search for, create, and update assets. You can also relate assets to other ticket types by scanning the assets. Scanning the assets on the go results in fewer typing errors, faster data entries, and quicker asset association. It translates to improved data quality, compliance, and a smoother ITSM workflow in your organization.

For more details about the capability, see Scanning assets using mobile devices.

For more details about the configuration, see Creating fields for scanning QR codes or bar codes .

(Available for logged-in users only) Get help faster with DocuAssistant

Use DocuAssistant, an AI-powered tool, to find answers to your questions, get procedural information, clarify concepts, and understand terms better. DocuAssistant retrieves answers from the official BMC Helix documentation. To get help, click the DocuAssistant  on the documentation page and type your question.

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