This documentation supports the 21.3 version of BMC Helix ITSM: Asset Management. To view an earlier version, select the version from the Product version menu.

Working with CIs

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You can perform several tasks on the Configuration Items (CIs). For example, creating new CIs, changing the attributes of the existing CIs,  and searching the CIs by using different search filters.

Best practice
As users of BMC Incident Management, BMC Problem Management, or BMC Helix ITSM: Change Management, we recommend to use the information in the CIs to diagnose user problems. For example, a user calls in with a printing problem. A staff member using BMC Incident Management can check a printer CI to see whether the printer is down or in repair. 

The following topics are provided:


 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*