This documentation supports the 21.3 version of BMC Helix ITSM: Asset Management. To view an earlier version, select the version from the Product version menu.

Exploring CI relationships

BMC Atrium Explorer displays a map of the relationships between the selected CI and related CIs. To view relationships at all levels across your environment, you can traverse this map from one CI to another. For example, the selected CI might be a computer system that is related to a printer. You might traverse the map to see how that printer is related to other computer systems. BMC Atrium Explorer shows the relationship between the computer system, printer, and other computer systems.

Related topics

Working-with-CIs

Troubleshooting CMDB Explorer related issues

To explore CI relationships

  1. Open the Asset Management console.
  2. From the Configuration Items (CIs) table, select the CI, and click Explore CI.
    The CI opens in the Explorer and its relationship with other CIs is displayed.
    EditCI3.png
  3. To view the parent and children relationships of a CI, right-click the CI, select Expand, and select one of the following options:

    • Expand Parent
    • Expand Children
    • Expand Both
    Explorer_expand options.png

    For more information about CMDB explorer, see Searching and viewing CIs and relationships in CMDB Explorer.

Troubleshooting

If you run into issues while editing CIs in CMDB Explorer, confirm that the Default Web Path field is configured as described in Configuring the default web path of the Mid Tier server in AR System Administration Console.

 

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