This documentation supports the 21.3 version of BMC Helix ITSM: Asset Management. To view an earlier version, select the version from the Product version menu.

Managing CI relationships

In BMC Helix ITSM: Asset Management, you can relate CIs to other CIs, people, organizations, and so on. You can also view the CI relationships. 

A CI can be related to other CIs. For example, a monitor, mouse, or keyboard CIs can be related to a computer system CI as components. If you are using a BMC discovery product, the discovery product creates the relationships when it populates BMC Helix CMDB.

When a CI or relationship is not discovered, you can manually create the relationship. When you relate a CI or service to another CI, you must define the relationship type between the two records. For a description of each relationship type, see Configuration-item-class-and-sub-class. 

If the BMC Helix ITSM: Service Desk or BMC Helix ITSM: Change Management is installed, you can also relate incidents, problems, known errors, solution database entries, or change requests to the current CI. For example, if an incident or change request affects the availability of a CI, you can relate the incident or change request to the CI.


You can do the following tasks with a CI relationship 

 

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