BMC Helix FSM Gateway and Studio

The FSM mobile platform serves as a high-performance bridge that extends BMC Helix and Remedy AR System capabilities to field technicians via native mobile applications. The FSM Gateway is the critical infrastructure component that facilitates this connection; it acts as a secure intermediary that translates mobile requests into BMC-compliant API calls while managing complex data synchronization. By installing the Gateway, organizations enable a robust client-server architecture that supports full offline functionality, allowing technicians to perform asset audits, scan barcodes, and update work orders in environments with zero connectivity. Once a connection is re-established, the Gateway automatically reconciles and pushes those offline changes back to the BMC backend, ensuring data integrity and real-time accuracy across the enterprise.

Click here for FSM Gateway Architecture

Click here for FSM Gateway Server Requirements

Click here for FSM Gateway Installation and Configuration