Administering
This System Administration Guide provides operational, configuration, and governance guidance for managing the Field Service Management (FSM) solution built on BMC Helix Innovation Studio with Mobile Reach as the mobile component.
While the User Guide explains end-user processes, this guide focuses on:
- System configuration
- Role and permissions setup
- Data governance
- Work order and workflow administration
- Inventory & boot-stock management setup
- Route planning configuration
- Timesheet & leave tracking controls
- Integration and maintenance
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