21.05 patches
Available patch
Patch version | SaaS | On-premises | Defect fixes | Updates |
|---|---|---|---|---|
21.05.03 | ✅️ | None | ||
21.05.02 | ✅️ | ✅️ | None |
Updates in 21.05.03
View Log4j configuration in the Virtual Chat Administration Console
As an administrator, you can view the Log4j out-of-the-box settings and values in the Virtual Chat Administration Console. The physical Log4j file continues to be located at the following path:
Apache Tomcat webapps\<webapp>\WEB-INF\classes directory.
For more information, see Modifying-the-Log4j-configurations-to-change-the-log-levels.
Enable or disable typing notifications for agents and end users
As an administrator, you can configure whether you want to display typing notifications when an agent or end user is typing in the chat window.
- If an agent and the end user are on different pods, by default, the notifications are displayed. You can disable the notifications.
- If an agent and the end user are on the same pod, by default, the notifications are always displayed and cannot be disabled.
For more information, see Enabling-system-and-typing-notifications.
Updates in 21.05.02
Container deployment of Live Chat
Perform container deployment of Live Chat in your on-premises environment.
For more information, see 21.05 patches in the BMC Helix Innovation Suite Deployment documentation.
BMC Virtual Chat in the Mid Tier is no longer supported
BMC Virtual Chat in the Mid tier is not supported in 21.05 patch 2 (21.05.02) and later versions. You must upgrade to Live Chat version 19.08, 19.11, 20.02, 20.08, 21.02, or 21.05 before deploying Live Chat version 21.05.02.
(On premises only) Downloading and installing the patch
For instructions about downloading and installing the patch, see the following topics in the BMC Helix Innovation Suite Deployment online documentation:
SaaS application patching
BMC applies patches during BMC Helix Upgrade policy.