Enabling system notifications when a monitor joins a chat session

As an administrator, you can enable system notifications that are displayed to the end users (in Self Service Portal) when an invitee joins a chat session. By default, a notification is not displayed when an invitee joins in Monitor mode.

If an invitee joins a chat session in Participant mode, the system message is displayed by default.  

To display notifications when an invitee joins chat

1. From the IT Home page, select Virtual Agent > Virtual Chat Administration Console.
2. Select Self Service Portal > Configuration. 
3. From the list of entries, select System Configuration and click Modify.
4. In the Configuration section, click one of the following options: 
   • If an overlay exists, click Open Overlay. 
   • If an overlay does not exist, click Create Overlay. 
5. In the <showMonitorJoinedChatMsg> tag, change the value to true.
6. Save the settings. 
7. In the Self Service Portal Configuration screen, click Apply.
8. Click Refresh Servlets.

The following image shows the System Configuration entry: 

Related topics

Inviting-agents-to-join-chats-and-responding-to-invitations

Joining-chats-managing-chat-assignments-and-accepting-chat-assistance-requests