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This documentation supports the 20.02 version of Live Chat. To view an earlier version, select the version from the Product version menu.

Updating AIML files

BMC Virtual Chat and Program D are configured to watch for new, updated, or deleted AIML files. When Program D processes the AIML file, it creates a new file with a .pdml extension in the aiml folder. This PDML file is used to facilitate data exchange between BMC Virtual Chat and AIML.

  • If a change to an existing AIML file is detected, Program D automatically loads that updated file and updates the corresponding PDML file. You do not need to restart the Java server.
  • If a new AIML file is added, or an existing file is deleted, Program D automatically creates or deletes the corresponding PDML file. You do not need to restart the Java server.
Warning

Note

When you remove or delete AIML files from the C:\Program Files\BMC Software\BMCVirtualAgent\VirualAgentComponents\var\programd\aiml folder, remove only the AIML file. Program D removes the associated PDML file a few seconds later.

 

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Live Chat 20.02