Self Service Portal XML configuration reference
You can configure some aspects of the Self Service Portal by creating an overlay that modifies the XML configuration. You can access the XML configuration from the Virtual Chat Administration by selecting Self Service Portal > Configuration > Application Portal - Interface, then clicking Modify. For information about overlays, see Overlays-for-Self-Service-Portal-custom-configuration.
The following table provides an overview of the XML elements.
XML element | Values | Descriptions |
|---|---|---|
<alertdelaytime> |
| Define how long to wait before displaying the alert window. |
<clcheckbox></clcheckbox> |
| Setting this to hide removes the checkbox option to show the chat log. |
<enableOpenItemsCheck>true</enableOpenItemsCheck> |
| If you set this to true, when a self-service user has one or more open incidents, the user is presented with a list of open incidents below the standard greeting. |
Related topics
Self-Service-Portal-Configuration-overview
Overlays-for-Self-Service-Portal-custom-configuration
Setting-the-Show-Chat-Log-option