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Live Chat 25.4

Live Chatprovides a self-service solution for users to resolve their issues by chatting to support agents.

Release notes and notices Updated 17 Oct 2025

Learn what's new or changed in Live Chat 25.4.00 and patches, including new features, urgent issues, documentation updates, and fixes or patches. 

 

Related topics

Support information

Known and corrected issues

Release notes and noticesin Smart IT.

Release notes and noticesin BMC Helix Business Workflows

 

Version

Date

Summary

Reference

25.4.00October 17, 2025Live Chat version 25.4.00 is available for Saas subscribers.25.4 enhancements and patches

 

Accessing and navigating Self Service Portal

As an end-user, use the Self Service Portal to chat with a support agent and get resolutions for your queries.

Interacting with chat users

As a support agent, accept live chat requests and resolve the end users' queries.

Planning

(On-premises only)Plan an installation or upgrade based on recommended deployment architecture, sizing, and system requirements.

Installing

(On-premises only)Install and perform initial system configuration.

Administering

Administrators can configure the settings for Self Service Portal and agent console in Smart IT or BMC Helix Business Workflows.

Integrating

(On-premises only) As an administrator, set up integrations with other BMC products.

Developer Community

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BMC Helix Communities

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Developer Portal

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Videos

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Knowledge Base

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Marketplace

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PDFs and videos

Get a list of all the videos and a PDF version of the Live Chat documentation.

FAQ

Find answers to the most frequently asked questions about Live Chat.

Related documentation

See the documentation of products related to Live Chat.

 

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Live Chat 25.4