Live Chat 25.4
Live Chatprovides a self-service solution for users to resolve their issues by chatting to support agents.
Release notes and notices
Updated 21 Nov 2025
Version | Date | Summary | Reference |
|---|---|---|---|
| 25.4.01 | November 20, 2025 | Issues that were corrected by 25.4.01 and issues that remain open The cumulative updates from previous releases (25.3.02 and 25.4) are rolled into the 25.4.01 release for SaaS and on-premises users. | 25.4 enhancements and patches |
| 25.4.01 | November 14, 2025 | Live Chat version 25.4.01 is available for SaaS subscribers. | 25.4 enhancements and patches |
| 25.4.00 | October 17, 2025 | Live Chat version 25.4.00 is available for Saas subscribers. | 25.4 enhancements and patches |
Accessing and navigating Self Service Portal As an end-user, use the Self Service Portal to chat with a support agent and get resolutions for your queries.
As a support agent, accept live chat requests and resolve the end users' queries.
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Administrators can configure the settings for Self Service Portal and agent console in Smart IT or BMC Helix Business Workflows.
| (On-premises only)
As an administrator, set up integrations with other BMC products.
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Developer Community | BMC Helix Communities | Developer Portal | Videos | Knowledge Base | Marketplace |
Get a list of all the videos and a PDF version of the Live Chat documentation.
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