25.2.00 enhancements and patches
Review the Live Chat 25.2.00 enhancements and patches for features that will benefit your organization and to understand changes that might impact your users.
| Version | Saas | On-premises | Fixed issues | Updates and enhancements |
|---|---|---|---|---|
| 25.2.01 | ✅️ | ✅️ | Known and corrected issues | 25.2.01 enhancements |
| 25.2.00 | ✅️ | Known and corrected issues | 25.2.00 enhancements |
BMC Software applies upgrades as described in BMC Helix Upgrade policy. BMC applies upgrades and patches during BMC Helix Upgrade policy.
(On premises only) Downloading and installing the patch
Downloading from EPD | Downloading the installation files in BMC Helix Service Management Deployment documentation. |
Patch installation | Installing in BMC Helix Service Management Deployment documentation. |
25.2.00
What else changed in this release
| Update | Product behavior in versions earlier than 25.2 | Product behavior in version 25.2 |
|---|---|---|
| New brand colors for the Self Service portal and the Agent console | The Self Service portal looks as shown in the following image:
The Agent console looks as shown in the following image:
| The Self Service portal looks as shown in the following image:
The Agent console looks as shown in the following image:
|
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