25.1.00 enhancements and patches
Version | SaaS | On premises | Fixed issues | Updates and enhancements |
|---|---|---|---|---|
| 25.1.01 | ✅️ | ✅️ | Known and corrected issues | 25.1 enhancements |
25.1.00 | ✅️ |
|
BMC Software applies upgrades as described in BMC Helix Upgrade policy. BMC applies upgrades and patches during BMC Helix Upgrade policy.
(On premises only) Downloading and installing the patch
Downloading from EPD | Downloading the installation files in BMC Helix Service Management Deployment documentation. |
Patch installation | Installing in BMC Helix Service Management Deployment documentation. |
25.1.00
Seamless file and image sharing
Files and image sharing capability is enhanced by enabling the drag-and-drop in Live Chat. Live agents and users can share images by pasting them into the chat box and share files by simply dragging them into the chat box.
This feature enhances the user experience by streamlining file and screenshot sharing, thereby making the live chat interactions more seamless. It also improves efficiency by enabling live agents to quickly provide visual context or required documents, speeding up issue resolution and improving service response times.
For more information, see Sending-and-receiving-attachments-from-end-users.
Automate ticket closure after a chat ends
Administrators can automate the ticket closure process on ending a chat.
By automating the ticket closure on ending the chat, administrators can maintain consistent ticket resolution practices across all agents and teams, maintaining standardized workflow processes.
This enhancement also minimizes the time spent on post-chat administrative tasks by agents.
For more information, see Setting-up-ticket-creation-from-Live-Chat.