Live Chat 25.2
Live Chatprovides a self-service solution for users to resolve their issues by chatting to support agents.
Release notes and notices
Updated 03 Jun 2025
Learn what's new or changed in Live Chat 25.2.00 and patches, including new features, urgent issues, documentation updates, and fixes or patches.
Tip
To stay informed of changes to this list, click the 
icon on the top of this page.
Related topics
Release notes and noticesin Smart IT.
Release notes and noticesin BMC Helix Business Workflows
Version | Date | Summary | Reference |
|---|---|---|---|
| 25.2.01 | June 3, 2025 | Live Chat version 25.2.01 is available for on-premises customers. | 25.2 enhancements and patches |
| 25.2.01 | May 27, 2025 | Live Chat version 25.2.01 is available for Saas subscribers. | 25.2 enhancements and patches |
25.2.00 | April 15, 2025 | Enhancements available in 25.2.00: Brand color changes for Self Service portal and Agent console. Issues that were corrected by 25.2.00 and issues that remain open
|
Accessing and navigating Self Service Portal As an end-user, use the Self Service Portal to chat with a support agent and get resolutions for your queries. As a support agent, accept live chat requests and resolve the end users' queries. | |
Administrators can configure the settings for Self Service Portal and agent console in Smart IT or BMC Helix Business Workflows. | (On-premises only)
As an administrator, set up integrations with other BMC products.
|
Developer Community | BMC Helix Communities | Developer Portal | Videos | Knowledge Base | Marketplace |
Get a list of all the videos and a PDF version of the Live Chat documentation. |
Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*