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AIOps

Title	Link
26.1 What's new	26.1 enhancements and patches
Leverage generative AI capabilities for best action recommendations, situation summarization, code generation, and log insights	Investigating ML-based situations that impact multiple services
AIOps Roles And Permissions	Roles and permissions in BMC Helix AIOps
Investigating ML-based independent situations	Investigating ML-based situationsInvestigating ML-based situations
Configuring settings to use the AI-powered capabilities in BMC Helix AIOps	Configuring settings to use the AI-powered capabilities in BMC Helix AIOps
Using the BMC Helix Ops Swarmer agent with Microsoft Teams to help resolve situations	Using the BMC Helix Ops Swarmer agent with Microsoft Teams to help resolve situations

DWP

Title	Link
Adding a validation process to a question	Adding a validation process to a question
Finding answers for user queries through Employee Navigator	Finding answers for user queries through Employee Navigator
DWP Roles And Permissions	Roles and permissions in BMC Helix Digital Workplace
DWP Using GPT	Using Employee Navigator to find AI-generated answers
Configuring BMC HelixGPT to work with BMC Helix Virtual Agent	Configuring BMC HelixGPT to work with BMC Helix Virtual Agent
Configuring BMC HelixGPT in the end-user console and studio pages	Configuring BMC HelixGPT in the end-user console and studio pagesConfiguring BMC HelixGPT in the end-user console and studio pages
Updating the attachment settings and URI schemes	Updating the attachment settings and URI schemes
Using BMC HelixGPT to find answers	Using Employee Navigator to find AI-generated answers
DWP_Using BMC HelixGPT to find answers	Using Employee Navigator to find AI-generated answers
Using Employee Navigator to find AI-generated answers	Facilitate self-service through relevant and precise answers
DWP release notes	BMC Helix Digital Workplace release notesBMC Helix Digital Workplace release notes
Configuring Employee Navigator in the Microsoft Teams chat	Configuring Employee Navigator in the Microsoft Teams chatConfiguring Employee Navigator in the Microsoft Teams chat
Agentic AI capabilities in BMC Helix Digital Workplace	Agentic AI capabilities in BMC Helix Digital WorkplaceAgentic AI capabilities in BMC Helix Digital Workplace
Configuring BMC HelixGPT to offer options for unanswered questions	Configuring BMC HelixGPT to offer options for unanswered questionsConfiguring BMC HelixGPT to offer options for unanswered questions
Setting a language for your end users	Setting a language for your end users
Supported languages	Supported languages and locales

BWF

Title	Link
Enabling automatic handling of emailed cases by BMC HelixGPT	Enabling automatic handling of emailed cases by BMC HelixGPT
BWF Using GPT	Using Ask HelixGPT to get case-related information
Enabling BMC HelixGPT for Global Search	Enabling BMC HelixGPT for Global Search
BWF Global Search	Searching for content in cases and tasks from Global Search
BWF release notes	BMC Helix Business Workflows release notesBMC Helix Business Workflows release notes
Automatically generating and validating knowledge articles	Automatically generating and validating knowledge articlesAutomatically generating and validating knowledge articles
Automatically generating case resolution description	Automatically generating case resolution descriptionAutomatically generating case resolution description
Creating and publishing knowledge articles in BWF	Creating and publishing knowledge articles in BWF
Defining configurations for BMC HelixGPT	Defining configurations for BMC HelixGPT
Agentic AI capabilities in BMC Helix Business Workflows	Agentic AI capabilities in BMC Helix Business Workflows

HVA

Title	Link
HVA Assistant Service Provider	Configuring BMC HelixGPT to work with BMC Helix Virtual Agent
HVA Roles And Permissions	Roles and permissions in BMC Helix Virtual Agent
HVA Setting Up Chatbot	Setting up chatbots for your line of business
Configuring the Fallback prompt to offer options for unanswered questions	Configuring the Fallback prompt to offer options for unanswered questions

Live Chat

Title	Link
Setting up chat summary for agents	Setting up chat summary for agents
Live Chat Roles And Permissions	Roles and permissions in Live Chat
Live Chat Setting Up Support Queues	Setting up support queues

Innovation Suite

Title	Link
Product overview
Adding an AI-based conversational search interface to a view	Adding an AI-based conversational search interface to a view
Configuring a data source	Configuring a data source
Creating and assigning functional roles	Creating and assigning functional roles
Assigning IS Personas to People data	Assigning IS Personas to People data
Invoking an AI agent from the process	Invoking an AI agent from the process
Migration process for Remedy on-premises to BMC Helix Innovation Suite Cloud	Migration process for Remedy on-premises to BMC Helix Innovation Suite CloudMigration process for Remedy on-premises to BMC Helix Innovation Suite Cloud
Creating process definitions by using the IS Process Definition Agent	Creating process definitions by using the IS Process Definition AgentCreating process definitions by using the IS Process Definition Agent
Customization layer	Customization layer
Creating search filters for BMC applications	Creating search filters for BMC applications
Creating record definitions by using IS RD Agent	Creating record definitions by using IS RD Agent
Creating or modifying regular record definitions	Creating or modifying regular record definitions

ITSM: Service Desk

Title	Link
Launching Ops Swarmer for collaboration	Launching Ops Swarmer for collaborationLaunching Ops Swarmer for collaboration
Resolving tickets with the help of Ask HelixGPT	Resolving tickets with the help of Ask HelixGPT
Troubleshooting Ask HelixGPT for generating incident resolution information	Troubleshooting Ask HelixGPT for generating incident resolution information
Use BMC HelixGPT to generate an incident summary for faster resolution	Use BMC HelixGPT to generate an incident summary for faster resolution
Configuring settings to launch Microsoft Teams chat from incidents	Configuring settings to launch Microsoft Teams chat from incidents

BMC Helix ITSM

Title	Link
Leveraging Agentic chat to search for information	Leveraging Agentic chat to search for information
Searching for information by using Agentic chat	Agentic chat for a conversational experience to search for incidents, change requests, and information from knowledge articles
Troubleshooting Agentic chat	Troubleshooting Agentic chat
Configuring Agent assist for BMC Helix ITSM	Configuring Agent assist for BMC Helix ITSMConfiguring Agent assist for BMC Helix ITSM
Configuring Agentic chat for BMC Helix ITSM	Configuring Agentic chat for BMC Helix ITSMConfiguring Agentic chat for BMC Helix ITSM
Adding custom fields as attributes to the semantic model	Adding custom fields as attributes to the semantic modelAdding custom fields as attributes to the semantic model
BMC Helix ITSM	BMC Helix ITSM
Configuring settings to use Agentic AI capabilities	Configuring settings to use Agentic AI capabilities
Enabling automatic responses for inbound emails using Service Collaborator	Enabling automatic responses for inbound emails using Service Collaborator
Agentic AI capabilities in BMC Helix ITSM	Agentic AI capabilities in BMC Helix ITSM

BMC Helix ITSM Knowledge Management

Title	Link
Creating and publishing knowledge articles	Creating and publishing knowledge articles

BMC Helix Subscriber information

Title	Link
BMC Helix Orientation Checklist	BMC Helix Orientation Checklist
BMC Helix Innovation Studio: Essential Subscription	BMC Helix Innovation Studio: Essential SubscriptionBMC Helix Innovation Studio: Essential Subscription
BMC Support	BMC SupportBMC Support
BMC Helix Service Management service	BMC Helix Service Management serviceBMC Helix Service Management service
BMC Helix AIOps service	BMC Helix AIOps serviceBMC Helix AIOps service

BMC Helix Training and certifications

Title	Link
BMC AR System 23.x: Fundamentals Administering - Part 1 (WBT)	BMC AR System 23.x: Fundamentals Administering - Part 1 (WBT)BMC AR System 23.x: Fundamentals Administering - Part 1 (WBT)

BMC Helix Knowledge Management by ComAround

Title	Link
Validate articles in BMC Helix Knowledge Management by ComAround	Validate articles in BMC Helix Knowledge Management by ComAroundValidate articles in BMC Helix Knowledge Management by ComAround

BMC Helix Telco Extensions

Title	Link
Configuring BMC HelixGPT for BMC Helix Telco Extensions	Configuring BMC HelixGPT for BMC Helix Telco Extensions

BMC HelixGPT

Title	Link
Adding Microsoft Teams as a communication channel	Adding Microsoft Teams as a communication channelAdding Microsoft Teams as a communication channel

BMC Helix Portal

Title	Link
BMC Helix Portal	BMC Helix Portal

TrueSight Server Automation

Title	Link
Using the TrueSight Server Automation Operations Analyzer to get insights into patching operations	Using the TrueSight Server Automation Operations Analyzer to get insights into patching operations
Configuring settings to use the AI-powered capabilities in TrueSight Server Automation	Configuring settings to use the AI-powered capabilities in TrueSight Server Automation

BMC Helix Dashboards

Title	Link
BMC HelixGPT value realization dashboards	BMC HelixGPT value realization dashboards

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Last modified by Anagha Deshpande on 2026/04/01 16:37

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