_linksLibrary

AIOps

23.4WhatsNew

24.1 enhancements and patches

AIOpsML-basedSituations

Investigating ML-based situations

AIOpsRolesAndPermissions

Roles and permissions in BMC Helix AIOps

DWP

dwpGeneratingAIRetrievedAnswers

Generating AI-retrieved answers for end users through BMC HelixGPT

dwpRolesAndPermissions

Roles and permissions in BMC Helix Digital Workplace

dwpUsingGPT

Using BMC HelixGPT to find answers

dwpGeneratingAIAnswers

Generating AI-retrieved answers for end users through BMC HelixGPT

dwpConfiguringGPT

Configuring BMC HelixGPT in the end-user console and studio pages

BWF

bwfUsingGPT

Using Ask HelixGPT to get case-related information

bwfGlobalSearch

Searching for content in cases and tasks from Global Search

HVA

hvaAssistantServiceProvider

Configuring BMC HelixGPT to work with BMC Helix Virtual Agent

hvaRolesAndPermissions

Roles and permissions in BMC Helix Virtual Agent

hvaSettingUpChatbot

Setting up chatbots for your line of business

Live Chat

livechatSettingUpChatSummary

Setting up chat summary for agents

livechatRolesAndPermissions

Roles and permissions in Live Chat

livechatSettingUpSupportQueues

Setting up support queues

Platform

ConfiguringDataSource

Configuring a data source

CreatingFunctionalRoles

Creating functional roles

AssigningISPersonas

Assigning IS Personas to People data

Confluence

ConfluencePageID

How to get Confluence page ID

PersonalAccessTokens

Using Personal Access Tokens

SharePoint

RegisteringAnApp

Registering an application with Microsoft

ITSM: Service Desk

AskHelixGPT

Finding information to resolve incidents by using BMC HelixGPT

itsmEnablingGPT

Enabling BMC HelixGPT for BMC Helix ITSM

ITSM

LeverageBMCHelixGPTChat

Leveraging BMC HelixGPT chat to search for information

SearchInformationWithBMCHelixGPTChat

Searching for information by using BMC HelixGPT chat