BMC HelixGPT 26.1

BMC HelixGPT is a generative artificial intelligence (AI) capability within the BMC Helix applications that empowers enterprises to capitalize on new generative AI-powered use cases to resolve problems faster, improve collaboration, and increase productivity. Use BMC HelixGPT for simplified, actionable insights and recommendations, quicker answers through search, intuitive virtual agents, and automated resolutions. BMC HelixGPT offers domain-specific models that train your organization's data to become an expert in your system.

Release notes and notices Updated 17 Apr 2026

Consult the following table for a list of notices and information about updates to BMC HelixGPT.

The following updates have been added since the release of the space:

Version	Date	Summary	Reference
26.1.01	March 6, 2026	Issues that were corrected by 26.1.01 and issues that remain open The cumulative updates from previous releases (25.4.01 and 26.1) are rolled into the 26.1.01 release for SaaS and on-premises users.	26.1 enhancements and patches
26.1.00	January 30, 2026	Issues that were corrected by 26.1.01 and issues that remain open \BMC HelixGPT version 26.1.00 is available for SaaS subscribers. Enhancements available in 26.1.00: Get Insights into BMC HelixGPT usage by using BMC HelixGPT usage overview dashboard. Integrate third-party tools using Model Context Protocol. Integrate WhatsApp with BMC HelixGPT via Twilio. Clone agents to duplicate existing agents with their configurations. Version the agent instructions and compare different versions of a prompt. Select a Microsoft SharePoint connection for a skill. Improve Agents' response accuracy by configuring clarification. View a visual timeline of incident milestones in Microsoft Teams by using BMC Helix Ops Swarmer. Obtain participant recommendations from ServiceNow CMDB data. Use dynamic adaptive cards for improved incident visibility. Manage multiple ServiceNow tasks directly in Microsoft Teams by using Employee Navigator For ServiceNow. Submit the ServiceNow catalog requests in Microsoft Teams by using Employee Navigator For ServiceNow.	26.1 enhancements and patches

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Release notes and notices for BMC Helix Digital Workplace

Release notes and notices for BMC Helix Business Workflows

Getting started Understand BMC HelixGPT capabilities and begin your AI journey. BMC-HelixGPT-overview Onboarding-overview HelixGPT-Agent-Studio-interface Key-concepts Use-cases Best-practices-for-BMC-HelixGPT Using-this-documentation Introduction to BMC HelixGPT The following video (2:34) gives an overview of BMC HelixGPT: https://youtu.be/Yqp-0HGh08o See more	Prebuilt agents BMC HelixGPT AI agents are intelligent digital assistants that streamline service operations by automating repetitive tasks, providing instant, context-aware responses, and continuously learning to improve outcomes. They integrate effortlessly with your existing systems, helping teams work faster, smarter, and with greater accuracy. Watch the following video (02:07) to get an overview of AI agents in BMC HelixGPT: https://youtu.be/DxtoQET1EEs See more
	Planning Understand roles, permissions, and governance requirements to prepare for implementation. See more

Setting up and going live Configure, deploy, and launch BMC HelixGPT in your environment. See more	Modifying prebuilt agents Tailor prebuilt agents to meet your organization's requirements. See more	Creating custom agents Design and build agents to automate business workflows. See more
Using BMC HelixGPT with ServiceNow Enable seamless interactions and workflows between BMC Helix and ServiceNow. See more	Configuring Microsoft Teams as a communication channel Connect BMC HelixGPT to Microsoft Teams for real-time user interactions. See more	Configuring other communication channels Expand reach by integrating BMC HelixGPT with additional communication platforms. See more
Integrating Connect BMC HelixGPT with enterprise systems and external services. See more	Administering Configure settings and controls to align BMC HelixGPT with your requirements. See more	Troubleshooting Identify and resolve common issues to keep BMC HelixGPT running efficiently. See more

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