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Update 25.1 space keys for Service Desk and ITSM
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AIOps

Title	Link
23.4WhatsNew	24.1 enhancements and patches
AIOpsML-basedSituations	Investigating ML-based situations
AIOpsRolesAndPermissions	Roles and permissions in BMC Helix AIOps

DWP

Title	Link
dwpAddingavalidationprocesstoaquestion	Adding a validation process to a question
dwpGeneratingAIRetrievedAnswers	Generating AI-retrieved answers for end users through BMC HelixGPT
dwpRolesAndPermissions	Roles and permissions in BMC Helix Digital Workplace
dwpUsingGPT	Using BMC HelixGPT to find answers
dwpGeneratingAIAnswers	Generating AI-retrieved answers for end users through BMC HelixGPT
dwpConfiguringGPT	Configuring BMC HelixGPT in the end-user console and studio pages
Updating the attachment settings and URI schemes	Updating the attachment settings and URI schemes
Using BMC HelixGPT to find answers	Using BMC HelixGPT to find answers
DWP_Using BMC HelixGPT to find answers	Using BMC HelixGPT to find answers
Using Employee Navigator to find AI-generated answers	Using Employee Navigator to find AI-generated answers

BWF

Title	Link
Enabling automatic handling of emailed cases by BMC HelixGPT	Enabling automatic handling of emailed cases by BMC HelixGPT
bwfUsingGPT	Using Ask HelixGPT to get case-related information
bwfGlobalSearch	Searching for content in cases and tasks from Global Search

HVA

Title	Link
hvaAssistantServiceProvider	Configuring BMC HelixGPT to work with BMC Helix Virtual Agent
hvaRolesAndPermissions	Roles and permissions in BMC Helix Virtual Agent
hvaSettingUpChatbot	Setting up chatbots for your line of business

Live Chat

Title	Link
livechatSettingUpChatSummary	Setting up chat summary for agents
livechatRolesAndPermissions	Roles and permissions in Live Chat
livechatSettingUpSupportQueues	Setting up support queues

Innovation Suite

Title	Link
Viewcomponent	Adding HelixGPT Chat component in your application
ConfiguringDataSource	Configuring a data source
CreatingFunctionalRoles	Creating functional roles
AssigningISPersonas	Assigning IS Personas to People data

ITSM: Service Desk

Title	Link
AskHelixGPT	Finding information to resolve incidents by using BMC HelixGPT
Troubleshooting Ask HelixGPT	Troubleshooting Ask HelixGPT
itsmEnablingGPT	Configuring Ask HelixGPT for BMC Helix ITSM

BMC Helix ITSM

Title	Link
LeverageBMCHelixGPTChat	Leveraging BMC HelixGPT chat to search for information
SearchInformationWithBMCHelixGPTChat	Searching for information by using BMC HelixGPT chat
Troubleshooting BMC HelixGPT chat	Troubleshooting BMC HelixGPT chat

Confluence

Title	Link
ConfluencePageID	How to get Confluence page ID
PersonalAccessTokens	Using Personal Access Tokens

SharePoint

Title	Link
RegisteringAnApp	Registering an application with Microsoft

Tags: unlisted

Last modified by Madhu Balan Durairaj on 2026/03/13 14:00

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BMC HelixGPT 25.4