Virtual marketplaces
Virtual marketplaces define the entitlements that allow end users to view and request published services and bundles, and view banners in BMC Helix Digital Workplace. Service catalog administrators, asset managers, and internal service suppliers create virtual marketplaces in BMC Helix Digital Workplace Catalog to associate services, bundles, and banners with end users who can access them.
End users can view only those services, bundles, and banners that are entitled to them in virtual marketplaces.
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How virtual marketplaces define entitlements
Virtual marketplaces define the entitlements by associating end users with services, bundles, and banners. When you create a virtual marketplace, you add services, bundles, and banners to it. Then, you add users to this virtual marketplace. You can add all users, specific individual users or multiple users based on the BMC Helix ITSM people attributes. Added users are associated to the services, banners, and bundles in the virtual marketplace. The users become entitled to these items and can view or request them in the end-user console.
The following video shows how virtual marketplaces define entitlements:
How catalog users manage virtual marketplaces
BMC Helix Digital Workplace Catalog users have the following capabilities for maintaining virtual marketplaces:
The following table outlines the tasks each catalog role can perform to maintain virtual marketplaces:
Task in a virtual marketplace | Catalog administrator | Internal service supplier | Internal service supplier administrator | Asset manager |
|---|---|---|---|---|
✅️ | ❌️ | ❌️ | ❌️ | |
✅️ | ✅️ | ✅️ | ❌️ | |
✅️ | ✅️ | ✅️ | ❌️ | |
✅️ | ✅️ | ✅️ | ✅️ | |
✅️ | ✅️ | ✅️ | ✅️ | |
✅️ | ✅️ | ✅️ | ✅️ | |
✅️ | ✅️ | ✅️ | ✅️ | |
❌️ | ❌️ | ❌️ | ✅️ |
How services appear to entitled users
The entitlements that you define through a virtual marketplace control the BMC Helix Digital Workplace Catalog items that end users can view and request from the catalog. As a catalog administrator, you enable or disable the full catalog view to control whether end users can request services from the entire catalog.
The following two service views are supported:
- Without the Company preferred badge
- With the Company preferred badge
The following examples show how the service views depend on the full catalog view setting and user entitlements defined through virtual marketplaces:
This service view is displayed in the following cases:
- When the full catalog view is disabled and users are entitled to services. If the full catalog view is disabled, end users can view and request only catalog items to which they are entitled.
- When the full catalog view is enabled but users are not entitled to services. If the full catalog view is enabled, end users can view the catalog items to which they are not entitled. However, they cannot request them.
This service view is displayed when the full catalog view is enabled and users are entitled to services. The service tiles for items that end users are entitled to request show a Company preferred badge.
On the Catalog page, the company preferred services are displayed first, and then the rest of the services are displayed in alphabetical order. Also, end users can select the Company preferred filter to view only company preferred services in the catalog.