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This documentation supports the 26.2 version of BMC Helix Digital Workplace Basic and BMC Helix Digital Workplace Advanced. Icons distinguish capabilities available only for the Advanced and External license levels. For more information, see the License types and features topic. To view an earlier version, select the version from the Product version menu.

 

Use case coverage matrix

Important

  • Starting with version 26.2, chained‑prompt skills are no longer available for new installations of BMC Helix Digital Workplace.
  • We recommend implementing the agentic AI approach to deliver the adaptive user experience in the Failed to execute the [velocity] macro.
    chat. This approach handles queries seamlessly, regardless of how the prompt is phrased. For more information, see Configuring Employee Navigator Supervisor agent.
Adopting an agentic AI approach for upgrade customers
  • If you upgrade from an earlier release, your existing Employee Navigator chat might use chained‑prompt skills. These configurations continue to work, but we recommend moving to the agentic approach.
  • To adopt the recommended approach, configure Employee Navigator by using the prebuilt Employee Navigator Supervisor agent. For more information, see Configuring Employee Navigator Supervisor agent.
  • After moving to the agentic approach, reapply any customizations by cloning the prebuilt supervisor agent and making changes in the cloned version. For more information, see Modifying prebuilt agents and Creating and managing skills.

The following table displays which use cases are supported across different agent platforms.

Legends:

  • GA: General Availability
  • CA: Controlled Availability
Use CaseDisplay FormatEmployee Navigator UIMS Teams UI
Supervisor Agent Supervisor Agent
 
Chat with Enterprise Knowledge -GAGA
Chat with LLM World Knowledge (No citations)-Not SupportedNot Supported
Show RequestsTable GANot Relevant
CardsGANot Relevant
Bulleted list Not RelevantGA
Show Requests and Fulfillment Details by Fulfillment ID-GAGA
Show People Profile Table GANot Relevant
Bulleted listNot RelevantGA
Show Service Health Items TableGANot Relevant
Bulleted listNot RelevantGA
Show Approvals TableGANot Relevant
Bulleted listNot RelevantGA
Submit Catalog Service Request -GAGA

Update Requests:

  • Cancel requests
  • Add comments to requests
-GAGA
Show Request Comments-GAGA (without attachments/images)
Adding RTF Comments to Service Requests-GAGA 
Update Approvals -GAGA
Greetings Prompt-Not SupportedNot Supported
Fallback Prompt -Not SupportedCA
Response Prompt -Not SupportedNot Supported
Live Chat -GAGA
Live Chat Fallback with Chat Summarization and Transcript-GAGA
Submit Catalog Service Request Fallback with Chat Summarization and Transcript-Not SupportedNot Supported
Voice to Text-GANot Supported
Image Upload-GAGA
Camera Image Snap-Mobile supportNot Supported
Floating Icon-GANot Supported
Skill Level Filtering of Knowledge-GAGA
Welcome Message-GANot Supported
Embedding as iFrame-GANot Supported
New Topic Button-GANot Supported
Attachment in Questionnaire  GAGA  

 

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BMC Helix Digital Workplace 26.2