26.1 enhancements and patches
Review the BMC Helix Digital Workplace 26.1 enhancements and patches for features that will benefit your organization and to understand changes that might impact your users.
Version | SaaS | On premises | Fixed issues | Updates and enhancements |
|---|---|---|---|---|
| 26.1 | ✅️ | Known and corrected issues | 26.1 enhancements |
26.1
Edit services by using Catalog Curator
This capability is available with the BMC Helix Service Management service as described in BMC Helix Subscriber Information.
As a catalog administrator, edit services by using the conversational interface in Catalog Curator. Use natural language prompts to update service profiles, questionnaires, and translations without manual configuration, reducing the time required to make edits. You can edit services in draft mode with Catalog Curator and publish the updated version when ready, maintaining alignment with the catalog lifecycle. For more information, see Editing services with Catalog Curator.
Create surveys with Catalog Curator efficiently
This capability is available with the BMC Helix Service Management service as described in BMC Helix Subscriber Information.
As a catalog administrator, create surveys with Catalog Curator by entering your requirements as natural language prompts. Catalog Curator then generates questionnaires with translations and sets up delivery options for you. With this capability, you can reduce manual work and efficiently create surveys in BMC Helix Digital Workplace Catalog without needing extensive technical skills.
For more information, see Creating surveys with Catalog Curator.
Configure Employee Navigator for the guest portal to improve self-service
This capability is available with the BMC Helix Service Management service as described in BMC Helix Subscriber Information and 
BMC Helix Digital Workplace Advanced- Guest User license.
A guest administrator or a super administrator can configure Employee Navigator in the guest portal to help users submit service requests, and search information from a website, through chat or search. Instead of navigating multiple pages, users can retrieve the information or actions from a single interface, simplifying self-resolution and reducing Support queries.
For more information, see Configuring Employee Navigator for the guest portal.
Create request URLs that open questionnaires with prefilled answers
This capability is available with the 
BMC Helix Digital Workplace Advanced license.
As a catalog administrator, create request URLs that prefill questionnaire answers automatically for users, saving time and reducing manual entry. Prefilled URLs can be embedded in portals and shared over email or chat, ensuring a consistent and efficient experience across devices and platforms.
For more information, see Creating service request URLs with pre-filled questionnaire fields.
(Controlled availability) View in-line images in Employee Navigator responses
This capability is available with the BMC Helix Service Management service as described in BMC Helix Subscriber Information.
While generating answers, Employee Navigator retrieves and displays images embedded in associated knowledge articles sourced from BMC Helix ITSM and BMC Helix Business Workflows. Images up to 5 MB are supported for inline retrieval. GIF files are not supported with Gemini 2.5 Flash model.
This capability is available only with the Agentic AI approach. To enable this capability, contact BMC Helix Product Management.
For more information, see Configuring Employee Navigator Supervisor agent.
Create services with case fulfillment by using Catalog Curator
This capability is available with the BMC Helix Service Management service as described in BMC Helix Subscriber Information.
As a catalog administrator, use Catalog Curator to create services that have a fulfillment requirement as a case. These services are intended to be fulfilled by creating and managing the corresponding cases in BMC Helix Business Workflows.
Enter your prompt and specify case fulfillment requirements. You can either ask for case template suggestions in the chat or provide the exact name. Select the most suitable template and create a service draft. This guided process reduces manual effort, minimizes the need for later edits to fulfillment settings.
For more information, see Creating services with case fulfillment by using Catalog Curator.
Change the language on the end-user console with the language picker
Use the language picker on the end-user console to change your application language instantly without needing to log out and log in again. With this capability, you can continue working seamlessly in your preferred language.
For more information, see Setting up end-user preferences.
Get started with the starter prompts in the Employee Navigator welcome message
This capability is available with the BMC Helix Service Management service as described in BMC Helix Subscriber Information.
Complete common tasks like viewing requests, checking approvals, accessing To-dos, reporting issues, or raising new requests by using the starter prompts in the welcome message. When you start a new Employee Navigator chat, the welcome message and starter prompts are available out of the box. You can use them to complete tasks quickly, reducing interaction effort, saving time, and resulting in stronger overall Employee Navigator adoption.
For more information, see Using Employee Navigator to find AI-generated answers.
(Available for logged-in users only) Get help faster with DocuAssistant
Use DocuAssistant, an AI-powered tool, to find answers to your questions, get procedural information, clarify concepts, and understand terms better. DocuAssistant retrieves answers from the official BMC Helix documentation. To get help, click the DocuAssistant 
on the documentation page and type your question.
Experience a consistent timeout behavior with all BMC Helix applications
If an idle timeout is configured for BMC Helix Digital Workplace in BMC Helix Single Sign-On, you can experience a consistent timeout across all integrated BMC Helix applications. This capability enhances the overall security of BMC Helix applications.
For more information, see User interface overview.
What else changed in this release
| Update | Product behavior in versions earlier than 26.1 | Product behavior in 26.1 |
|---|---|---|
Activity logs in BMC Helix ITSM and Smart IT display the actual users who created, cancelled, or reopened requests for native catalog services. | When users created, canceled, or reopened service requests, the fulfillment ticket logs recorded these actions under the service account instead of the actual user's name. This behavior applied to requests based on both native catalog services and imported Service Request Definitions (SRDs). | When users create, cancel, or reopen service requests for native catalog services, the fulfillment ticket logs record the actual user's name. The logs include actions by requesters, requested-for users, and collaborators. For requests based on imported SRDs, the logs record actions under the service account. |
| Drag and drop emails as attachments in a service request. | While creating a service request, users could add emails as attachments by using the upload option. | While creating a service request, users can add emails as attachments by dragging them from the email client. For information about supported email clients, see Updating the attachment settings and URI schemes. |
Configure the total file attachment limit for the RTF field and add inline attachments to the field. | While creating a service request, users could attach images and files based on the default attachment limit. This limit was not configurable. | While creating a service request, users can add inline attachments in addition to images. They can also add images as inline attachments. Administrators can specify the total attachment limit in the File limit for rich-text questions field in the Admin console. |
| A change in the names of attachment‑related settings in the Admin console. | The following field names were displayed:
| The following field names are updated for clarity:
|
Improved performance of broadcasts and bell notifications by optimizing backend processing. | Opening bell notifications and sending broadcasts took longer time because the system performed multiple database checks that were not necessary. | Backend logic is streamlined to reduce unnecessary database queries, resulting in faster and more efficient handling of broadcasts and notifications. |
Faster and more streamlined live chat experience with automated topic selection. | When a user requested to connect to a live agent after specifying their support needs in the Employee Navigator chat, the chat presented a list of all available topics. It then prompted the user to select the most appropriate one so they could be routed to a human agent specialized in the selected topic. | When a user requests to connect to a live agent, Employee Navigator automatically selects the appropriate topic to initiate the live chat based on the prior conversation with the user. For more information, see Configuring Employee Navigator Supervisor agent. |
| Download the live chat session transcript and rate your experience. | Users did not have the option to download the live chat session transcript or to rate their experience and provide feedback on the session. | At the end of a live chat, users can download the live chat session transcript and have the option to rate their session by using a 5-star rating system. For more information, see Configuring Employee Navigator Supervisor agent. |
| Experience improved active user reports with better details and time selection. | You could not perform the following actions on active user reports:
| You can perform the following actions on active user reports:
For more information, see Reviewing active users. |
| A change in the name of the language override setting in the Admin console. | The checkbox to override the language settings in the Admin console was called Allow users to override this setting. | The checkbox to override the language settings in the Admin console is called Let users change their application language. |
Added support for image input, RTF comments, image attachments, and live agent fallback in Employee Navigator chat via Microsoft Teams. | Image input, RTF comments, attaching files to comments, and connecting with a live agent were not supported in Employee Navigator chat via Microsoft Teams. | Supports text and image input, RTF comments, attaching images to comments, and connecting with a live agent as a fallback option in Employee Navigator chat via Microsoft Teams. |
| Added a customizable floating icon in Employee Navigator to open the BMC HelixGPT chat panel. | The BMC HelixGPT chat panel could only be accessed through a fixed navigation icon in the top-right corner. The icon position was not configurable. | Administrators can enable a floating icon in the Admin Console, select its default position, upload static or animated images (JPG, JPEG, PNG, GIF), and configure locale-based tooltips. End users can drag and reposition the floating icon during a session for better accessibility. |
| Save time with auto auto-populated questionnaire for chat-enabled services based on previous conversation. | When users requested conversational service submission via the Employee Navigator chat, it presented all the questions from the service questionnaire in a conversation format and required users to provide answers for them. | When users request conversational service submission via the Employee Navigator chat, it auto-populates the questions for which it has sufficient meaningful information from prior conversations with the user. For more information, see Using BMC HelixGPT to make services requestable via chat. |