20.15.03.050.023: Patch 1 for version 20.15.03
This topic contains information about the defect fixes in this patch and provides instructions for upgrading to the patch.
Product updates
The following product updates are provided in BMC Remedyforce 20.15.03.050.023:
- Updates to supported browsers and integration
- Ability to recompile Apex classes
- Model and normalization updates
Updates to supported browsers and integration
BMC Remedyforce 20.15.03.050.023 supports the following additional browsers and integration with other BMC products:
- Browsers:
- Apple Safari on Macintosh OS 9.0.1
- Google Chrome 47.0.2526.111 m
- Mozilla Firefox 43.0.4
- Integration:
- BMC Atrium Configuration Management Database 9.1
- BMC BladeLogic Client Automation 9.0.00
- TrueSight Operations Management 10.1
- BMC Server Automation 8.7 Patch 2
- BMC Real End User Experience Management 2.7.01
- Salesforce.com Chatter 3.2.2
For the complete list of supported software, see Supported-browsers-mobile-devices-and-integrations.
Ability to recompile Apex classes
The system administrators can now recompile Apex classes to enhance the performance after an upgrade.
- After your organization is upgraded, click the Remedyforce Administration tab.
- From the warning message displayed at the top of the screen, click Clicking here.
- On the Apex classes page, click Compile all classes.
To make sure that the Apex classes are recompiled, you can check the Is Valid column for the 
icon. The Is Valid column is not displayed by default in the list view on the Apex Classes page. To add the Is Valid column, perform the following steps:
- Go to Setup > Develop > Apex Classes and click Create New View.
- Enter the required values for the View Name and the View Unique Name fields.
- Under Select Fields to Display, select Is Valid from the Available Fields column and using the Add arrow, move the field to the Selected Fields column.
- Click Save.
The Is Valid column is now displayed on the Apex Classes page.
Model and normalization updates
The following table lists the updates that BMC Remedyforce 20.15.03.050.023 provides for managing models and normalizing data:
Product update | Details |
|---|---|
Ability to synchronize updates to attributes defined in a model with linked CIs and assets. | On the Model form, the Sync Asset and CI Instances icon ( System administrators can now click this icon to synchronize updates to attributes defined in a model with linked CIs and assets. For more information, see Managing models. |
Ability to generate models based on unique values in the Model attribute (data type: Text) in existing CI and asset instances in BMC Remedyforce CMDB. | On the Remedyforce Administration > Configure CMDB 2.0 > CMDB General Settings page, the Model Generation section has been added. To generate models based on unique values in the Model attribute (data type: Text) in existing CIs and assets, system administrators can click Generate Model Records. For more information, see Configuring general BMC Remedyforce CMDB 2.0 settings. |
Ability to create ignored value rules for a specific combination of object and field. The normalization process does not generate exceptions for these ignored values. | On the Remedyforce Administration> Configure CMDB 2.0 > Normalization Rules tab, the following updates are now available:
For more information, see Managing-normalization-rules. |
Ability to create normalization and ignored value rules for the Model field in the Base Element object. | From the Remedyforce Administration > Configure CMDB 2.0 > Normalization Rules tab, system administrators can now create a normalization or ignored value rule for the Base Element object and Model field. If you are creating a normalization rule, in the Normalized Value box, you must select from an existing list of models. |
Ability to create models from normalization exceptions that are generated for the Base Element object and Model field. | On the Normalization Exceptions: Pending tab, the Create New Model link has been added. This link is displayed only for exceptions that are generated for the Base Element object and Model field. System administrators can create a model from an exception. The model is automatically applied to the CIs and assets for which the normalization exception was generated. For more information, see Managing-exceptions-to-normalization-rules. |
Ability to delete or ignore exceptions generated by the normalization process. | On the Normalization Exceptions: Pending tab, the Delete and Generate Ignore Rule buttons have been added. To access this tab, navigate to Remedyforce Administration > Configure CMDB 2.0 > Normalization Exceptions, and for a specific object and field combination, click the record count link in the Pending Count column. System administrators can select one or more exceptions and click Delete or Generate Ignore Rule. For more information, see Managing-exceptions-to-normalization-rules. |
Documentation updates
The following updates are now available in the BMC Remedyforce 20.15.03 online documentation:
- Japanese documentation for BMC Remedyforce 20.15.03
- BMC Remedyforce Data Dictionary
- BMC Remedyforce REST APIs
Japanese documentation for BMC Remedyforce 20.15.03
The following documentation is available in Japanese for BMC Remedyforce 20.15.03 (Summer 15):
- (For all users) A PDF that contains all of the content in the online documentation
- (For Self Service users only) A PDF that contains only the content needed to use the Self Service application
In the Japanese locale within the product, all help links open the Japanese-PDFs page of the online documentation. From the table on this page, you can download the appropriate PDF.
The Japanese PDFs are also available at 2016-07-08_06-38-24_PDFs and videos. To access the known and corrected issues in Japanese for version 20.15.03 (Summer 15), you must download the BMC Remedyforce 20.15.03_JA.pdf file from the Translated content table on the 2016-07-08_06-38-24_PDFs and videos page.
BMC Remedyforce Data Dictionary
The BMC Remedyforce Data Dictionary is now available in the Summer 15 (20.15.03) documentation. The Data Dictionary is a repository of information about the objects in which data is stored and provides details about the fields in each object.
You can use this data dictionary to understand the objects and fields from which you can export data from BMC Remedyforce to an external tool, such as a reporting application. You can also use this information to plan the import of data from an external tool to BMC Remedyforce.
Version 1 of the BMC Remedyforce Data Dictionary includes the various objects that store data related to incidents, problems, tasks, change requests, service requests, and releases. For more information, see BMC-Remedyforce-Data-Dictionary.
BMC Remedyforce REST APIs
BMC Remedyforce REST APIs are now published in the Summer 15 (20.15.03) documentation. Many of the REST APIs are related to service request definitions (SRD), service requests, approvals, and knowledge management. For more information, see Remedyforce-REST-API.
Corrected issues
For information about the issues that are corrected in the BMC Remedyforce 20.15.03.050.023 (Summer 15), see Known-and-corrected-issues.
Upgrading
BMC will automatically push version 20.15.03.050.023 (Summer 15 Patch 1) to all sandbox and production organizations on versions 20.15.03.050 (Summer 15) as scheduled on the Release Schedules page.