Upgrading
The TrueSight Operations Management solution comprises various components, such as TrueSight Presentation Server, TrueSight Infrastructure Management, and so on. The upgrade flow diagram and the process table enable you to upgrade the solution smoothly.
TrueSight Operations Management upgrade process — At a glance
Upgrade process
Follow the sequence in this section to upgrade the TrueSight Operations Management environment:
Step 1: Prepare for TrueSight Operations Management upgrade
Complete the pre-upgrade tasks to ensure a successful upgrade.
Step 2: Upgrade Remedy Single Sign-On
Remedy Single Sign-On (Remedy SSO) acts as the authentication tool to manage tenants (realms), user groups, and users for TrueSight Presentation Server and other TrueSight components.
Step 3: Upgrade TrueSight Presentation Server
The TrueSight Presentation Server provides the framework and console for all TrueSight Operations Management implementations. It provides a consolidated set of views for monitoring infrastructure, real and synthetic applications, and capacity planning. It also enables you to perform functions such as role-based access control and data management.
Step 4: Upgrade TrueSight Infrastructure Management
TrueSight Infrastructure Management provides an integrated platform for service availability and performance management of your IT environment.
Step 5: Upgrade TrueSight App Visibility Manager
TrueSight Application Visibility Manager enables application monitoring so that IT Operations can proactively detect and isolate application performance issues from the end-user perspective before they negatively impact business reputation and revenue.
The Application Visibility Manager and Synthetic Transaction Execution Adapter (TEA) agent licenses are separate. The Application Visibility Manager license does not entitle the TEA Agent license, and vice-versa.
Step 6: Upgrade Real End User Experience Monitoring Software Edition
Real End User Experience Monitoring can be used to support your business needs such as: ensuring customer satisfaction by proactively monitoring web application performance and availability from the end-user perspective, measuring service levels, identifying web application problems before customers call for help, and diagnosing and restoring services faster.
Step 7: Upgrade TrueSight IT Data Analytics
TrueSight IT Data Analytics provides a data mining framework for semi-structured and structured machine data such as logs and events.