AMIGO checklist for TrueSight Operations Management
The Assisted MIGration Offering (AMIGO) checklist provides the steps needed to install/upgrade TrueSight Presentation Server, Remedy Single Sign On, TrueSight Infrastructure Management, and the Integration Service Node.
The checklist is comprised of material gathered from multiple resources, such as documentation, knowledge articles, webinars, and feedback from other customers. The result is a definitive list of steps needed to efficiently and successfully install/upgrade TrueSight.
Should I upgrade or migrate?
- See Supported upgrade paths for TrueSight Operations Management
- What can and can not be migrated from BPPM 9.6 FP2/TrueSight 10.7 FP3:
- ProactiveNet Customers! Must Migrate to new hardware.
- For versions older than 9.6 Please upgrade to 9.6: https://docs.bmc.com/docs/display/public/proactivenet96/Upgrading
- Apply 9.6 Fix Pack 2: https://docs.bmc.com/docs/display/public/proactivenet96/9.6.00.002%3A+Fix+Pack+2
- Now you can Migrate from BMC ProactiveNet to TrueSight Infrastructure Management
- TrueSight Infrastructure Management Customers: Can upgrade using the existing hardware provided sizing requirements are met or Migrate to new hardware.
- Previous versions of TrueSight 10.x must be upgraded to at least 10.7 FP 3 before upgrading to 11.3.04
- Upgrading to 10.7.00: Upgrade-process-overview-for-the-TrueSight-Operations-Management-solution
- Apply 10.7 FP3: 10-7-00-003-Fix-Pack-3
- Now you can Upgrade to TrueSight 11.3.04 using the information in the TrueSight Operations Management section of this document below.
TrueSight Operations Management
What's New and Changed in 11.3.04?
- The 11.3.04 version is a full product release, not a Service or Fix pack.
- TSIM Ops Console has been dropped: Deprecated-and-dropped-features-and-components.
- What's moved from the TSIM to TSPS console: Operator-console-workflows-available-in-the-TrueSight-console.
- BMC self signed certificates have been updated in the 11.3.04 release. These new self signed certificates will be updated during the upgrade of each component.
This does not effect customers using their own private certificates.
If you are unable to upgrade all components at the same time, you will need to import the updated certificates to the components that have not yet been upgraded.
You can use the new tssh or pw certificate import commands referenced here:
Migrate to a new environment
TSPS 11.3.04 installation
Plan the Install:
New Hardware:
- Verify latest Hardware and OS requirements. These have changed: System-requirements-for-Presentation-Server
- Verify the latest Sizing guidelines: Sizing-the-Presentation-Server-for-Infrastructure-Management-data-collection
- Verify latest Performance Tuning & benchmarks: Performance-tuning-recommendations-for-the-Presentation-Server
Prepare for the install:
- Do not ignore or discount any of the information pertaining to your target OS on the pages in this link: Preparing-to-install-the-Presentation-Server
- Export existing Monitoring, Blackout and Timeframe policies from the old environment: Exporting-and-importing-blackout-and-monitoring-policies
- If necessary request new certificates: Creating-and-importing-certificates-in-TrueSight-Presentation-Server
- Verify Network Ports are open: Network-ports-for-Presentation-Server
Perform the install:
- Standalone using the Wizard: Installing-the-Presentation-Server-in-the-standalone-mode-using-the-wizard
- Standalone Silently: Installing-the-Presentation-Server-in-the-standalone-mode-silently
- High Availability using the Wizard: Installing-the-Presentation-Server-in-the-high-availability-mode-using-the-wizard
- High Availability Silently: Installing-the-Presentation-Server-in-the-high-availability-mode-silently
- Standalone using the Wizard: Installing-the-Presentation-Server-in-the-standalone-mode-using-the-wizard
Post Install for DR or HA installations:
Post Install:
- Import existing Monitoring, Blackout and Timeframe policies from the old environment: Exporting-and-importing-blackout-and-monitoring-policies
- If necessary, apply the new certificates: Creating-and-importing-certificates-in-TrueSight-Presentation-Server
- This chart shows you where to apply the certificates
TSIM 11.3.04 installation
Plan the Install:
New Hardware:
- Verify latest Hardware and OS version requirements. These have changed: TrueSight-Infrastructure-Management-Server-system-requirements
- Verify the latest Sizing guidelines.These have changed: Hardware-requirements-to-support-small-medium-and-large-environments
- Verify latest Performance Tuning & benchmarks: Performance-benchmarks-and-tuning-for-Infrastructure-Management
Prepare:
- Do not ignore or discount any of the information pertaining to your target OS on the pages in this link: Preparing-to-install-Infrastructure-Management
- Migrate any cell customization from the old environment: Migrating-the-configuration-of-Infrastructure-Management-cells
- Verify Network ports are open: Network-ports-for-Infrastructure-Management
- If necessary request new certificates: Implementing-private-certificates-in-the-TrueSight-Infrastructure-Management
Perform the install:
- Standalone using the Wizard: Installing-the-Infrastructure-Management-server-in-the-standalone-mode-using-the-wizard
- Standalone Silently: Installing-the-Infrastructure-Management-Server-in-the-standalone-mode-silently
- Application High Availability using the Wizard: Installing-and-configuring-the-Infrastructure-Management-server-for-application-high-availability-using-the-wizard
- Application High Availability Silently: Installing-and-configuring-the-Infrastructure-Management-server-for-application-high-availability-silently
- Disaster Recovery: Installing-the-Infrastructure-Management-server-in-the-disaster-recovery-mode
Post Installation:
- If necessary apply the new certificates: Implementing-private-certificates-in-the-TrueSight-Infrastructure-Management
- This chart shows you where to apply the certificates
- If necessary apply the new certificates: Implementing-private-certificates-in-the-TrueSight-Infrastructure-Management
Integration Server 10.7.00.003 and/or 11.x to 11.3.04
Plan the Install:
- Verify latest Hardware and OS requirements: Integration-Service-system-requirements, Remote-cell-system-requirements
- Verify the latest Sizing guidelines.These have changed: Sizing-charts-and-guidelines-for-data-and-event-management-environments
- Verify latest Performance Tuning & benchmarks: Performance-tuning-recommendations-for-data-and-event-management
Prepare for the Install:
- Log on to the TSPS Console => Configuration => Managed Devices
- Select, Download and Copy the OS specific zip file to the intended Integration Service system.
Perform the Install:
If you have questions which aren't covered in the checklist, please open a case with BMC Customer Support and provide:
- "AMIGO Starter" in the Subject line
- Your questions
- Essential background information, such as your current version, intended version, OS, etc.