Viewing the details of a service

For detailed analysis and remediation, the Service Monitoring page provides you with comprehensive information about each service.

Before you begin

To view the Service Monitoring page and to take action, make sure your TrueSight Infrastructure Management server is registered with TrueSight Presentation Server.

To view service details

In the TrueSight console, select Monitoring > Services.
To view the service details on the Service Monitoring page, use one of the following methods:
1. Click a service.
2. Right click a service and select Open link in new tab.
3. Right click a service and select Open link in new window.

Notes

Service Monitoring page is applicable only to the services synchronized from the TrueSight Infrastructure Management version 10.5 and later.

The following figure depicts a snapshot of the Service Monitoring page.

The Service Monitoring page contains the following information:

Number	Description
1	Provides you the following option: Save as Preference.
2	Displays the name of the service.
3	Displays the CI Type of the service. There are different CI Types such as Business Service, Activity, Application, Application System etc. Note Only for the Business Service CI Type, the sub-types such as: Technical, Business, and Unknown are displayed.
4	Displays the priority of the service. The priorities defined for a service are as follows: Highest, High, Medium, Low, Lowest.
5	Displays the status of the service. The statuses defined for a service are as follows: Unavailable, Impacted, Minor Impact, Warning, Information, OK, Unknown, and Blackout.
6	Collapse service details icon to hide the service details.
7	Launches context sensitive help.
8	Displays the service model and its associated CIs.
9	Displays the events associated with the service.
10	Displays the devices associated with the service.
11	Displays the applications associated with the service
12	Displays the Configuration Items (CIs) which are directly impacting the service.
13	Displays all the parent services of the selected node in a service model. You can click a particular parent service to view its details and the relevant service model. Note Only the parent services whose CI types are configured as services are displayed.

User goals and features

The Service Monitoring page provides you with the capabilities for addressing the following business goals:

Goal	Description and reference
Customize the service details view to suit your preferences	From the action menu , select Save as Preference. Every time you log on to the TrueSight console and navigate to the Service Monitoring page, the settings that you last used are displayed. This feature applies to the Model, Events, and Devices tabs.
Hide the service details to gain more display area for the service model	Use the Collapse Summary icon to collapse the service details area. Toggle between displaying and hiding the service details area by using this option.
To view the service model associated with the service	Click the Model tab to view the service model associated with the service. The service model displays all the CIs associated with the service. You can pinpoint the exact impact area in a service model and drill down to each CI and find its status. For information about service models, see Viewing-a-service-model-from-the-TrueSight-console.
To view the events associated with the service	Click the Events tab to examine all the events associated with the service as a snapshot of the Events view. For more information about events, see Monitoring-and-managing-events.
To view the devices associated with the service	Click the Devices tab to examine all the devices associated with the service as a snapshot of the Devices view. For more information about devices, see Monitoring-devices-from-the-TrueSight-console. The Devices tab applies only to computer system CIs and not to the other CIs.
To view the applications associated with the service	Click the Applications tab to examine all the applications associated with the service as a snapshot of the Applications view. For more information about applications, see Monitoring applications.
To view the CIs directly impacting the service	Click the Impacting Nodes tab to examine all the CIs which are directly impacting the service. The tab displays all the impacted CIs in a tile view. When you click an individual CI, it displays the details associated with that CI. For more information, see Viewing-a-service-model-from-the-TrueSight-console.
To view all the parent services of the selected node of a service model	Click the Parent Services tab to examine all the parent services of the selected node in a service model. This feature helps the services operator to view all the potential parent services that may get impacted or that have already been impacted by the selected node.
Launch context sensitive help	Click the help icon to launch the context-sensitive help. By default, the online version of the documentation is displayed.

Where to go from here

Viewing-a-service-model-from-the-TrueSight-console