Docs.bmc.com will undergo a brief maintenance outage 27 March 2025. The site will be unavailable for ten minutes starting at 6:30 AM CDT/5 PM IST.

Managing Infrastructure Management devices from the TrueSight console

Use the Managed Devices page to view, manage, and monitor the BMC TrueSight Infrastructure Management components. By default, they are displayed in a hierarchical order.

manageddevices_hierarchy.png

To view the Managed Devices page, in the navigation pane of the TrueSight console, expand Configuration and select Managed Devices.

Related topics

Configuring-Infrastructure-Management-to-monitor-and-manage-your-infrastructure-systems

Managing-Integration-Services

Filtering-PATROL-Agents

Deploying-packages-to-PATROL-Agents-using-the-TrueSight-console

Fields and options on the Managed Devices page

The following figure highlights the various fields and options that are available on the page.

manageddevices_page.png

#

Field/ Option

Description

callout_1.png

Main action menu

Displays the following options:

  • Add Integration Service: Enables you to add an Integration Service to an Infrastructure Management Server. You can configure the Integration Service as a staging one or add it to an Integration Service cluster. For more information, see Managing-Integration-Services.
  • Create Agent Filter: Enables you to filter the PATROL Agents based on certain Agent-related properties. You can save the filters and use them later. For more information, see Filtering-PATROL-Agents.
  • View Saved Agent Filters: Enables you to view the list of all Agent filters that you saved. For more information, see Filtering-PATROL-Agents.
  • View Deployment and Installation Summary: Enables you to view a summary of deployments, both completed and ongoing.
  • Save As Preference: You can make the current page settings as your default settings. Every time you log on to the TrueSight console and navigate to the Managed Devices page, the settings that you last saved are displayed. The settings that are saved as preference are: Quick filters and sorting order.
    If you do not use this feature, the page displays the following default settings:
    • Sorting order: Name in alphabetically ascending order
    • Quick filters: All quick filter buttons are selected - Connected Integration Services, Disconnected Integration Services, Connected Agents, Disconnected Agents

  • Export Solutions by Agents: Generates a downloadable report that lists the PATROL Agents and Monitoring Solutions.

    The Monitoring Solutions list is available only for PATROL Agent version 10.0 and later.This report contains the following:

    • Date and time stamp when the report is generated
    • Name of the user who generates the report
    • Name of the Tenant
    • Name of the PATROL Agent host
    • Port number used by the PATROL Agent
    • Version for each PATROL Agent
    • Associated Infrastructure Management Server
    • Associated Integration Service
    • Names of the monitoring solutions
    • Version for each monitoring solution

      Note: You must restart the PATROL Agent if you install a monitoring solution without the Deploy and Install option, else that monitoring solution will not be displayed in the report. 

callout_2.png

Quick filters

Displays connection status of the Integration Services and PATROL Agents as separate buttons.

Each button displays the total count of the Integration Services or PATROL Agents that matches the connection status.

manageddevices_quickfilter.png

callout_3.png

Managed devices table

Displays the Infrastructure Management servers for which you have access to. For each server, the associated Integration Service and PATROL Agents are displayed.

You can sort the the contents of the table by clicking a column name. Sorting works only on the PATROL Agent rows. For more information, see To sort the PATROL Agents.

The table shows the following information:

Column

Description

Name

Host name of the server that hosts the Infrastructure Management components. An icon is shown against each server to depict its connection status:    

connected_icon.png - Connected
disconnected_icon.png - Disconnected
notavailstate_icon.png- Connection status unavailable

Tags

Keywords or labels that identify and categorize or group PATROL Agents

IP Address

IP address of the host server

OS

Operating system that runs on the host server

Version

Version of the Infrastructure Management component

Deploy Status

Icon that indicates the deploy and install status of the PATROL Agent. For more information, see Deploy and install status.

Additional Info

Icon that indicates the following information about the PATROL Agent:

addtl_info1_icon.png - The PATROL Agent is marked for delete.

addtl_info2_icon.png - The PATROL Agent is not managed by policies.

addtl_info3_icon.png - A blackout policy is applied on the PATROL Agent.

Policy Status

Icon that shows the status of the policies that are applied on the PATROL Agent. For more information, see View policy status.

callout_4.png

Common action menu

A context-sensitive menu that displays options based on the selection in the Managed devices table.

Note: Certain menu options are displayed only when the selected server is in connected state.

Selection in table

Menu options

None

Select All Agents

TIP: Use this option when you want to perform actions on all the currently displayed PATROL Agents. To remove a PATROL Agent from the selected list, press the CTRL key and click that PATROL Agent row.

An Infrastructure Management server

Same options as are available from Infrastructure Management server action menu (callout_5.png)

Multiple Infrastructure Management servers

None

Multiple Integration Services

None

An Integration Service

Same options as are available from Integration Service action menu (callout_6.png)

A PATROL Agent

Same options as are available from PATROL Agent action menu (callout_7.png)

Multiple PATROL Agents

  • Deploy and Install Packages
  • Uninstall Monitoring Solutions
  • Use Policy Management
  • Remove Policy Management

For more information about these options, see Performing-actions-on-a-PATROL-Agent.

callout_5.png

Infrastructure Management server action menu

Displays the following options:

  • Download Integration Service/Administrator Console
  • Select all Agents for Selected Server

callout_6.png

Integration Service action menu

Displays the following options when the Integration Service is in connected state:

  • View
  • Disconnect
  • Restart
  • Select all Agents for Selected Integration Service

Displays the following options when the Integration Service is in disconnected state:

  • Edit
  • Delete
  • View
  • Connect

callout_7.png

PATROL Agent action menu

Displays the following options when the PATROL Agent is in connected state:

  • Deploy and Install Packages
  • Uninstall Monitoring Solutions
  • Synchronize Monitor Instance Information
  • Query PATROL Agent
  • Remove Policy Management OR Use Policy Management
  • Show History for Applied Configurations

Displays the following options when the PATROL Agent is in disconnected state:

  • Deploy and Install Packages
  • Uninstall Monitoring Solutions
  • Delete

For more information about these options, see Performing-actions-on-a-PATROL-Agent.

callout_8.png

Managed devices search icon

Enables you to find a device or server by performing a textual search on the column values. The search is not case sensitive and is performed on all servers, irrespective of any filter that you might have applied. To search, click the search icon search.PNG and enter the search text. Click the search icon again or press Enter.

callout_9.png

Refresh page icon

Enables you to manually refresh the page.

callout_10.png

Collapse or expand quick filter

Enables you to collapse or expand the filter area to give you more display area for the Managed devices table callout_3.png. You can toggle between displaying and hiding the filter area using this option.

callout_11.png

Add Integration Service button

A quick access button that enables you to add an Integration Service to an Infrastructure Management server. For more information, see Managing-Integration-Services.

callout_12.PNG

Managed devices table view menu

Displays the following options:

  • Hierarchy View: Displays the Infrastructure Management servers and the associated Integration Services and PATROL Agents in a hierarchical order. By default, the hierarchy view is displayed. 
  • Flat View with Server Details: Displays the PATROL Agents in a flat view. It also displays the associated Infrastructure Management server and Integration Service below the PATROL Agent.
  • Flat View without Server Details: Displays the PATROL Agents without any information of its associated Infrastructure Management server and Integration Service.

callout_13.png

Deployment status icon

Displays the status of deployment. Click here to view all the deployment statuses in detail.

Click the deployment status icon to view the latest deployment details in the PATROL Agent Details page.

Note

The following icons are not clickable:

  • InstallUnknown.PNG icon for the Unknown status
  • DeployInProgress.PNGicon for the Initiated status

To view details of an Integration Service

  1. Click + against the Infrastructure Management server. 
    expand_imserver.png
    The Integration Service is displayed.
  2. To view details for an Integration Service, click the Integration Service action menu, and select View. Alternatively, click the Integration Service name. The View Integration Service Details page shows details that are specified when the Integration Service is configured or added to the Infrastructure Management Server.
  3. Click + against the Integration Service to view the associated PATROL Agents.

Note

Only PATROL Agents that have successfully established communication with the Presentation Server are displayed as connected to an Integration Service.

To connect, disconnect, and restart an Integration Service

The Servers page displays the connection status of the Integration Services.

  1. Click + to expand the Infrastructure Management Server with the Integration Service that you want to perform action on.
    expand_imserver.png
  2. Click the Integration Service action menu and select Connect or Disconnect or Restart, depending on the action that you want to perform. The icon next to the Integration Service changes color to depict the changed server status.

To identify the connection status of the Infrastructure Management, Integration Service, and PATROL Agent servers

Each Infrastructure Management, Integration Service, and PATROL Agent server has an icon displayed next to it that indicates the connection status.

Icon

Connection Status

connected_icon.png

Connected

disconnected_icon.png

Disconnected

notavailstate_icon.png

Connection status unavailable

You can use the Quick filter to view only connected or disconnected Integration Services and connected or disconnected PATROL Agents.

manageddevices_quickfilter.png

To display specific PATROL Agents

You can filter out PATROL Agents and view only specific Agents. To do so, use any of the following options:

Filtering Option

Details

Agent filter

Managed devices search

Find PATROL Agents by performing a search on their names. The search is not case sensitive and is performed on all servers, irrespective of any filter that you might have applied. To search, click the search icon search.PNG and enter the search text. Click the search icon again or press Enter.

Quick filter

If you want to view only connected or disconnected PATROL Agents, or only those Agents that are associated with connected or disconnected Integration Services, or a combination of these conditions, click the corresponding buttons in Quick filter.
manageddevices_quickfilter.png

At any point in time, you can view the total count of PATROL Agents that are currently displayed in the Managed devices table.

To sort the PATROL Agents

You can sort the PATROL Agents in the Managed devices table based on a single column or multiple columns of the table. In multiple-column sorting, the order or hierarchy of the sorting is based on the order in which you selected the columns. The first selected column is called primary column.

  1. Click the column name that you want to sort on.
  2. To select another column, press the CTRL key and click the other column name. Repeat this step in the order in which you want to sort the columns.
  3. To remove the applied sorting, release the CTRL key and click any column name.

To view status of the applied policies on a PATROL Agent

The icon in the Policy Status column of the Managed devices table indicates the status of the policies that are applied on the corresponding PATROL Agent. The icon tool tip provides more details.

Icon

Description

policy_status1_icon.png

Indicates that the Agent is currently not managed by policies.

policy_status2_icon.png

Indicates that policies were applied on the Agent.

policy_status3_icon.png

Indicates that the configuration status of the agent is unknown.

addtl_info1_icon.png

Indicates that an error occurred and some policies could not be applied.

Where to go from here

Performing-actions-on-a-PATROL-Agent